I have installed Networker 9 on windows server 2012R2, I try to add physical libraries( Fujitsu Eternus LT20):

zoning is well done, drivers installed.

The tape drives are recognized and the OS can "see" the devices (inquire cmd).

I have this results:

1. on the product environment: jbconfig command returns this error" "scsi command MODE_SENSE failed"

NMC says "error communicating to library because no serial number returned" and "cannot be auto configured it may be claimed by another device"

2. I tryed in my lab environement by jbconfig it says "All the Jukeboxes that are connected are already configured.

No new jukeboxes are found on host .."

on Networker8 I don't have this issue.

something missing..any help?

Regards.