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November 8th, 2018 12:00

Disk at 100% after swapping out HD

I'm attempting to fix a problem computer in my possession & hitting a wall.  This system: a Dell Optiplex 3020 with a 500 HDD and 4GB RAM running Windows 10 Pro, presented with a system slow down due to 100% of the disk being used by the 'system' process and a random amount re-allocated when a program was opened.  The system would operate at 100% disk idle though.  

I ran DBAN to wipe the system & did a clean install of Windows 10 Pro.  The problem - 100% of the disk being used with the system idle, still persisted after the HD wipe and clean install.  I scanned the system with an anti-virus software (Vipre) and Malwarebytes for malware - both came up negative.  I then tried every single step of the guides listed here: https://www.drivereasy.com/knowledge/100-disk-usage-windows-10-fixed/ https://www.dell.com/support/article/us/en/04/sln298828/windows-10-task-manager-reports-100-disk-utilization-with-msi-mode-enabled?lang=en I noticed a slight change in behavior when I changed the MSISupported key under StorAHCI.sys to 0.  The system no longer idles at 100%, but if you open any program, the disk usage returns to 100% with the system process taking the majority and a random amount of the disk space provided to the other program I opened.  I have tried various hardware diagnostic tools like the Dell Support tool and the diagnostic in the BIOS to try to detect any hardware issues.  All tests pass.  The system has all its drivers updated using Dell Command Update. 

I swapped out the HD to another one I had on hand - a small 150GB HD.  I clean installed Windows 10 Pro on this HD (skipping the DBAN step).  I noticed the same behavior on this new drive.  I followed the steps in the guide again, and ended up with ultimately the same result: The system no longer idles at 100%, but if you open any program, the disk usage returns to 100% with the system process taking the majority and a random amount of the disk space provided to the other program I opened.  

At this point I don't know what the "smoking gun" is.  Does anyone have any other suggestions?  I'd have to believe at this point it's software related since this is replicable across hard drives.  If you need more info from me to offer advise, please let me know.    Thank you for your help!

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November 8th, 2018 13:00

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December 4th, 2018 10:00

esse problema ocorre somente com micros dell.

 

tenho micros hp, lenovo nas mesmas configurações e esse tipo de problema não ocorre 

 

o problema é especifico da dell mesmo.

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December 7th, 2018 10:00

Windows 10 doesn't play so nice with conventional HDDs, often elevating them to 100 % disc usage. You will get a substantial boost in performance if you swap it out for a Solid State Drive...

That being said, did you clean install Windows 10 Version 1809 on your HDD or an older build and did you use Dell Update to update your system drivers? Did you disable notifications and windows search?

 

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December 7th, 2018 12:00


@Philip_Yip wrote:

Windows 10 doesn't play so nice with conventional HDDs,

 


Interesting to hear that I'm not the only one who has come to this conclusion.

This is in addition to the obvious performance increases (even a SATA-3/600 SSD is 5-times faster than any spinning HDD).

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