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mkruzel5

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mkruzel5

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August 26th, 2022 09:00

Optiplex 7440 aio - black screen

Is there any way to fix a Optiplex 7440 aio that is getting a black screen?  I tried plugging an external monitor in via HDMI display port but I can't seem to pull up the bios screen.  Does the motherboard have to be replaced? 

  • bradthetechnut

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    Posted August 26th, 2022 18:00

  • bradthetechnut

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    Posted August 26th, 2022 18:00

  • redxps630

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    Posted August 26th, 2022 23:00

    When no post, you need to open it up and remove hdd and ram, remove all external usb devices connected then reinstall only one ram, test post again. try this for each ram.  If still no video, proceed to replace cmos battery w a new cr2032, then clear cmos settings by motherboard cmos jumper.  Use the manual given by brad to look for jumper and battery location.  The jumper (#8) is on the right side of battery (#5).

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  • mkruzel5

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    Posted August 28th, 2022 15:00

    Yes, the pc is getting power.  We'll try redx's response tomorrow. 

  • mkruzel5

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    Posted August 29th, 2022 11:00

    I tried setting the cmos jumper on the "CMOS jumper option" from the Password jumper and the pc will not power up when trying to reset the cmos settings.  The hard drive has to be removed as well?  I don't think I've ever had to remove a hard drive to reset the cmos settings.  

  • mkruzel5

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    Posted August 29th, 2022 12:00

    The warranty expired in 2021.  2016-2021.

  • bradthetechnut

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    Posted August 29th, 2022 12:00

    I suppose your 7440 isn't under warranty yet?  Not too unusual for a monitor to die on any AIO.  1 or 2 little fans to cool everything.

  • bradthetechnut

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    Posted August 29th, 2022 12:00

    You're right; removing HDD doesn't reset CMOS/BIOS.  The point of it is with HDD removed, when you turn it on, it should give you an error message.  If not, then it's not the HDD that's in error.

    When I've troubleshooted RAM, I did it with HDD installed.  That way, if it's not the RAM in error, I don't get an error message.

  • mkruzel5

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    Posted August 29th, 2022 12:00

    I did plug in an external monitor using display port and the hard drive did boot to the Windows 10 login screen connecting to our domain but now its not booting up.  I'll shut it off for awhile.  

  • mkruzel5

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    Posted September 1st, 2022 04:00

    The solution did not work.  I just pulled the hard drive out and found another Optiplex 7440 aio and got the user another workstation.  Thanks.