Storage Array Component - Loss of Communication

I have a MD3000i and MD1000

I have a situation where where it reports "Failed or Degraded SAS Port" followed then by "Storage Array Component - Loss of Communication" it then recovers and repeats the errors around ever two minutes. below are the errors reported. I checked all cable connections and switches and see no issues. Thanks.

Failed or Degraded SAS Port

Storage array: d1NAS
Port reporting problem:
RAID Controller Module 0, Internal connection
Status: Failed

What Caused the Problem?

A Serial Attached SCSI (SAS) port has failed or is in a degraded state. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Important Note

When a port reports a failed or degraded status, the actual problem could be with any of the following:

The port that the Details area is reporting as the affected port
The cable attached to the affected port
The port on the other end of the cable attached to the affected port
An internal connection (such as connections to individual physical disks)
Recovery Steps

1
If...

Then...
The Details area reports that the port is Degraded
Go to step 2.
The Details area reports that the port is Failed
Go to step 3.

2
The problem may be a faulty or loosely connected cable that is connected to the affected port. Check the connections on the cable. If needed, replace the cable and ensure that there is a secure connection on both ends of the cable.
Click the Recheck button to see if the problem has been fixed.
If this problem still appears in the Summary area, go to step 3.

3
From the Support tab, click the Gather support information link.
In the Specify file field, enter a name for the file to be saved or browse to a previously saved file if you want to overwrite an existing file.
Use the convention "filename.zip" for the name of the file. (The suffix .zip will be added to the file automatically if you do not specify one.) You may also specify another physical disk and directory if you want to save the file in a location other than the default.

4
Click the Start button.

5
After the process completes, click the OK button.

6
Contact your technical support representative and indicate that a "Failed or Degraded SAS Port" problem is being reported. Send your representative the file you saved and wait for further instruction.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.

Storage Array Component - Loss of Communication

Storage array: d1NAS
Component reporting problem: Host Board Left
Status: Optimal
RAID Controller Module: Slot 1
Service action (removal) allowed: No
Service action LED on component: No

What Caused the Problem?

One or both of the RAID controller modules in this storage array cannot communicate with the storage array component listed in the Details area. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.

Important Note

This problem typically occurs when a related component is removed that is required in order to gather information about this component. Resolving the problem with the related component typically solves this problem.

Recovery Steps

1
Click the Recheck button after completing each of the following tasks until the problem is resolved:

-Replace any components that were recently removed.
-Replace any components that are being reported as failed in the Summary area.
-Complete the Recovery Steps for any other problem reported in the Summary area.

2
If this problem is still reported in the Summary area after completing the three steps above, contact your technical support representative to assist you with correcting this problem.