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Markingston
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2 Posts
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6398
January 13th, 2023 03:00
Dell Universal Receiver Error
Hello,
When I plug my Dell Dongle in I get an error as if the thing is bricked.
In the Dell Universal Receiver Control Panel:
ERROR: The receiver was [BLANK]
Firmware version : [BLANK]
Devices Paired : [BLANK]
Any Ideas?
Cheers,
1457
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Posted January 14th, 2023 02:00
Hello, Ok I just send you a private message with mouse details. If the warrenty doesn't work then you might like to send me a link to where I can pick one up online or even locally. Thanks.
1448
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Posted January 14th, 2023 09:00
You need a specific model mouse to use the inappropriately named Universal device.
See- How to use the Dell Universal Receiver Control Panel | Dell US
1211
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Posted February 25th, 2023 05:00
Hello Support,
I am having the very same problem with two different universal receivers. Old one bought a long time ago is working fine and recognized by Windows without issues. The new one just arrived with my replacent mouse and also works when connectedto my laptop, all good on the windows side. Both give the exact same error in the Receiver Control Panel. I want to be able tu use my old keyboard and the new mouse with one receiver.1206
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Posted February 25th, 2023 06:00
Update:
No help from Support team, the bot keeps asking for service tag (peripheral devices don't have them)
But I was able to pair the both devices to the same receiver using Dell Peripheral Manager software1167
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Posted February 28th, 2023 17:00
I am having the same problem. My USB never worked in the first place, and when I tried using the Dell Universal Receiver Control Panel, this exact same error message popped up. I've tried uninstalling and reinstalling both the mouse and the USB receiver via Device manager, but nothing works. Please help.
1297
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Posted April 26th, 2023 16:00
I have similar situation, after upgrade software to dell peripheral manager there is no option to uninstall my old hardware (keyboard and mouse Km714). This goods are not visible in the software even keyboard is working!!! New mouse MS3320W is visible, so I suppose there is no support for old hardware unfortunatelly. I found information that issue could be solved by firmware update:
But files to update firmware are unavailible....
My iritation was exploded iwhen i wanna unpair my mouse in reference to limit components and I can't do that becouse it's not visible in system....
Share the firmware update software dell please....
1242
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Posted April 28th, 2023 10:00
dongle issue....
i suppose it's usb driver fault. (default is ms driver) where can i download compatible dell driver??
1225
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Posted April 28th, 2023 15:00
why no any support from dell side? I am very very dissapointed...
Problem solved myself. I run on my win11 virtual machine with win7 installation, after that i installed on virtual machine dell universal control panel and remove my mouse, added it again and everything works like i expected :).
Thanks dell for unsupport...
248
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Posted May 14th, 2023 16:00
Uninstall the Dell Peripheral Manager, then the device will show up.
Cheers
DELL-Cares
Moderator
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27813 Posts
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646 Points
1467
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Posted January 13th, 2023 21:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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