UNSOLVED
Closed
E
EricInDaytonOH
1 Message
0
243
May 22nd, 2023 11:00
Precision 7810 tower doesn't recognize usb keyboard at boot or bios settings - only ps2
Background. Just purchased a refurb Precision 7810 tower off Amazon. 28 cpu cores, 128GB DDR4 RAM, added 2TB M.2 drive on 16x PCIe card as boot drive - OS is Ubuntu 22.04 LTS.
Problem: on boot the system does not recognize a usb keyboard - only a ps2 keyboard. After using the PS2 keyboard to enter bios - usb keyboard still not recognized. This is after popping the bios button battery to reset the bios. USB keyboard didn't work before, doesn't work after bios reset.
Really don't want to keep a ps2 keyboard around just to get into the bios of the 7810.
Once booted into Ubuntu Linux 22.04 - usb keyboard and mouse work just fine. All usb ports work fine after booting into Linux.
Any suggestions? Thank you.
DELL-Cares
Moderator
•
27815 Posts
•
652 Points
53
0
Posted May 23rd, 2023 05:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice