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12659
January 13th, 2011 18:00
1815dn MFP stopped communicting today Internal Error- please use the proper driver
I had this dandy 1815dn multifunction printer for 3 years and never had a problem until today. Today when tried to print I got the one page print out that reads
INTERNAL ERROR - Please use the proper driver.
POSITION = 0X49ALE (301598)
SYSTEM = h6fw/xl_image
LINE = 123
VERSION =SPL 5.24 03-27-2006
I tried the suggested fixes I could find by uninstalling my printer drivers and re-installing from the Dell Website, and still got the same message. I certainly hope there is an easy fix to this. Anyone have any ideas for me?
Thanks,
Stephen
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Kensieb
1 Message
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February 24th, 2011 09:00
Mine is doing the same exact thing.
Seemed to have started around the same time as yours also.
I don't see too much through Google on this issue either...
Ken
dave-west
2 Posts
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October 26th, 2011 03:00
Hi Stephen,
Did you ever find a solution for this? My printer has started giving the same error this morning for no apparent reason!
Thanks,
Dave
NOEFFINIDEA
2 Posts
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October 26th, 2011 08:00
Dave, My solution was to search for the original installation disc that came with the printer. Unfortunately I could not find it for months. In the meantime I had an IT guy from my BNI networking group help me and $100 later I had a printer that functioned but no longer scanned. I still have the Printer it is now sitting in my garage! I did eventually find the installation disc. In the meantime Office Max was having a sale on printers and we picked up a Brother 2270DW LaserJet for about $70 plus tax and an Epson Artisan 830 Color InkJet for about $75 we got the latter to do the scanning we need to do. It seems like a more efficient printer although I prefer my Epson Workforce6 600. The expensive part with epsons is the ink is expensive and there is no refill option. I just look for the sale days. Overall the newer scanner features work better than the paper port software which I found to be really cumbersome. My Advice. See if any vendors in your area have a trade in deal for exchanging your old printer. We got a rebate from officemax for an old printer which is how we got the Artisan at such a low price. Hope this lengthy answer helped.
Regards, Stephen