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AIO 964 printer problems
I have the aio 964 and it causes all kind of problems with my XPS 600. I have been dealing with Dell and it has not been good so far. By the time that I figured out the printer was the cause of my computer problems, it had been to long to return it. It will not work with my computer. And I feel Dell should take it back. I would like to get e-mails from the other people with this printer that are having computer problems. Dell said that there is no problem with this printer and I am experiencing a unique problem I would like to prove them wrong!
Message Edited by nukker on 02-19-2006 08:02 PM
Hi
I just purchased an aio 964. The carriage does not move to a position that would allow me to install the initial ink cartridges. It stays to the far left, completely hidden by the structure. Can anyone help me with this. I am not getting off to a very good start.
- I bought my printer with XPS 400 and I am also getting the error screen too... every time I boot the system up. I think they need a recall on these and come up with something better !!!! I have even sent one printer back and the one I just received is doing the same thing...
The problems that I was told by a dell tech is that the printer and windows media edition are not compatible. Some of the printer files need to be removed to stop these errors. I have not done it yet.
I hate to reinstall this printer at all because of all the errors I got before. But he said that they are aware of this issue and for sure that removing these files will fix it. I am going to call him back when I have time to go through it with him. I will see if this solution is the fix.
Printboy007
569 Posts
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Posted March 1st, 2006 21:00
Follow through this thread for the '.dll error message upon boot' fix.Good Luck! ;)- My printer hates my computer so much that now it won't even install?? I phoned back tech support and we went through the processes to install the printer again and nothing. I put the disc in and click install and the screen goes away and nothing happens. So we went into the reg. And tried to find out if their is still something from the last install that would be stopping it from reinstalling. Nothing we found nothing. It will not install???
Just wanted to let you know that you have fixed the problem with the error coming up at boot..... that wow folder was the whole problem..... and you need to get paid by Dell because no one there could figure it out....This is GREAT!!! No more errror message....Thanks Printboy007 you did it... I really appreciate the info....
- I have the same problem with the drivers on the 964 printer. Run dell error and the fax sometimes does not receive the call. I would suggest you call customer support and advise then to call the top techs who are definetely aware of the driver problem. How long do you have the printer?
- My 964 would not install either. I figured out the problem. I disabled Macafee by left clicking the icon and disabled virus scan, firewall etc. Then I proceeded to install the drivers from the CD. It did install and works fine except for the the following: The rundll error message comes up at boot. I also have found that if I am talking on that phone line after a few minutes the fax maxhine comes on and cuts me off. I also notice that sometimes when someone sends me a fax it does not pick it up unless I turn the machine off and on again. Then it takes the fax. This should not happen. I know from the Dell tech i have been in contact with that they are working on a fix. They say there are other higher priorities. if everyone calls and insists that they want this addressed asap then maybe we have a chance of it getting done. i do have to say that the dell has been very nice about this. I was concerned that the Rundll error could damage my operating system. I was advised that it would not.i have the 9150/xps400 with window proHope this helps
Old Irish
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Posted February 20th, 2006 12:00