Unsolved
This post is more than 5 years old
3 Posts
0
14696
June 17th, 2012 12:00
how to get AIO 962 printer to work with Windows 7 vs XP
I use to have Windows XP and now have Windows 7. The photot AIO printer 962 is no longer installed and Im trying to reinstall via the drivers and utilites cd-rom and its not happening. What to do?? Thank you!
No Events found!
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
June 17th, 2012 13:00
gailjm,
Make and model of your computer and operating system. 32-bit or 64-bit? Was this computer upgraded to Windows 7 or did the system come with Windows 7?
What virus program and firewall are you using?
Rick
gailjm
3 Posts
0
June 18th, 2012 09:00
Hi Rick, thanks so much for responding! I have a HP P6-2100, 64 bit and windows 7 came with it. Right now Im using the free norton that came with the computer cuz havent had a chance to install my Trend and so guess the firewaill would be whatever is standard. Hope that answers your questions! Thanks again.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
June 18th, 2012 09:00
gailjm,
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 962 All-In-One Inkjet Printer owners thread (W7)
Also try reading...
Allow a printer past Norton
Allow a printer past Trend Micro
Rick
gailjm
3 Posts
0
June 19th, 2012 12:00
You're the best Rick!!! It worked, THANK you soooo much.
DELL-Alok K
21 Posts
0
June 19th, 2012 16:00
Hi,
Welcome to the community,
Connect the printer to the system using the USB cable
go to start menu and under start search box type the word device manager and click on device manager, in device manager check and see if you have the name other devices in the list
and check if it shows the name of the printer 962 in the list
then use this link copy the link in the web browser (ftp.us.dell.com/Printer/R160799.exe)
download it and run it on the computer and printer should work with the computer
Alok Kar
Dell | Social Media Outreach | Global Social Media & Community
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
June 20th, 2012 02:00
gailjm,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick