ArtC,

Try reading...

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

 Resolving Printhead Errors by Cleaning the Printhead on a Dell V313/V313w/V515w/V715w/P513w/P713w AIO Inkjet Printer

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

It is possible to get a bad cartridge or two.

Rick

Thanks for the quick response. Cleaning the print head would have been a thought at my end except for 2 reasons;  #1 I only got this printer last August and this was the first ink cartridge I've had to replace and #2.... When I put the original cartridge back in,  the printer spit out about 3 pages and then I stopped it. I ink indicator bar showed on '1' bar left so I thought it was time to change. And this leads me to a bad cartridge which is why I asked the question on the Forum. When I ordered the ink, I purchased 2 cartridges. Before I opened the second one I thought I'd ask you guys since most of you appear to be a plithera of knowledge when it comes to  Dells products. And it has become more and more difficult to get help directly from Dell. So the Forum becomes #1 in my book. Again Thanks for the help. I'll wait a day or so longer and then perhaps open the second box. My BEST to ALL of the Forum......  art

ArtC,

I have seen some ink cartridges have bad sensors and fail. Ink lasting as long as you stated, without getting dried out can sometimes be a miracle. I just experienced a different ink situstion. Take the cartridge and shake it and put the cartridge back in. At first I thought my cartridge was empty. Had a problem with my black, so I put the old cartridge back in and it registered 1/2 full, so it could be a sensor and/or the ink getting dried out.

Rick

Hi Art,

Did you ever resolve this problem? I have exactly the same problem that you describe. I ordered a new black cartridge from Dell but after installing it the printer (a P513w in my case) prints one page and then says "There is interference with the Black Ink Cartridge Communication". Same as you, if I restart I can print another page before getting the same error. I have also cleaned the printhead but no luck. Any other suggestions or is it a faulty cartridge?

Thanks.

Bath Ranger

It does look like this error message is because of a faulty cartridge.  I rang Dell Technical Support, gave them details of the problem and my order number, they sent me a new replacement cartridge free of charge and that worked perfectly.

I have a different printer type (V715w), but had a similar error message.  I just changed the black toner cartridge and things seem fine now.  This discussion helped a lot.

I've replaced the black ink cartridge twice with the same message both times and now my color ink cartridge is saying the same thing.  Lexmark (the maker of Dell printers) and Dell seem to be the problem, not the cartridges.  

Thank you -- I'm not surprised about the repeating problem.  I haven't had further problems with this since the message I posted in August, but will not be surprised if it happens again.  I've had the printer less than a year and am already considering buying something different.

I absolutely hate this printer!!!  I have only had it for 13 months.  I'm always having issues with it.  I've called Dell a thousand times about this printer.  I asked for a replacement early on when I thought it was too new to have so many issues.  They kept fixing it and I eventually bought a year service to get help. 

In a nutshell, I just replaced both cartridges today and for the first time, I'm seeing this NEW error message just like you.  Of course my year service contract has run out and I've tried cleaning the printhead, turning off and on, putting the old cartridges in there, unplugging things only to end up half bald from pulling my hair out.  I'm just trying to get my coupons printing.  I"m so frustrated with this Dell product!

nickybonita,

Replaying to an old post may not give you the correct answer you're looking for.

Try reading...

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

and

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

Here is a Replacement Printhead if needed.

Rick