Hi,

I purchased the Adobe 2021 Photoshop/Premiere Elements combination off of the Dell website two weeks ago. I received two emails, one a receipt of the purchase and one a confirmation of the purchase within hours. The confirmation email has my order number and a note - "DELIVERS VIA EMAIL WITHIN 24 HOURS". I never received another email. I checked online, and the order shows up in my Dell Digital Locker, and there's also a link to obtain my serial number and retrieve my license, but that link goes to the Adobe site where I am supposed to enter a 24 character redemption code. Problem is, there's no redemption code anywhere to be found. I've spent hours looking and trying to contact Dell support. Finally, I have someone who at least emails me every couple days apologizing for the delay and promising that the software team will resend the key within a few days, but so far, nothing. It's going on two weeks and I haven't been able to obtain the software I purchased. Has anyone faced something similar? If so, how did you resolve it?

MSPChriskan