Hello, 

I recently upgraded to dell datasafe online 1.1.0029 . I think I had one successful back up with it (on July 31), and since then I've been getting a crash in the first stage of a backup, when it says it's "Connecting to Dell DataSafe Online". 

I upgraded because with the previous version I kept getting a "File in use" error (even though that wasn't the case).

What's the best way to get support for Dell DataSafe Online? Online Chat asks for a service tag, and I don't think I got a service tag with the purchase of my Dell DataSafe Online subscription.