Hello QngLaqsaW8VEQKAq,

The backplane is probably reporting critical because of the failed virtual disk.

Have you seen a notice of a Foreign Config that you can import?

I would recommend updating the storage chain firmware (controller, backplane, hard drive) and iDRAC  and BIOS. Check results.

Then with all the drives installed, export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller. Save it to a thumb drive.

https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller?lang=en

Upload the report here under the R730xd service tag and Private Message me the service tag.

https://upload.dell.com/

Hi Charles

I've uploaded the logs.

Many thanks

Nick

Thank you Nick. I will get the log and review.

Hello Nick,

Let's see if we can update these firmware -

Update backplane to v.2.25 : https://dell.to/3DR2nOl

Drive firmware GA6E : https://dell.to/3DR2oSp

Hello Nick,

I received your private message. Thank you.

I did look over the report and posted to see if you could try update the Backplane and drive firmware.

Were you able to apply either?

You may have done this already:  Test do any other hard drive get recognized in slots 1, 2, 5, 10 or 11?

Controller log only goes back to 04/01/22

12 disk in raid60, Only 7 are recognized.

1, 2, 5, 10, 11 are missing reporting phy bad for slot

Hopefully we can clear the phy bad by booting with all the raid60 drives removed.

If you tested other drives and they are recognize in these slots then these troubleshooting steps won't be needed because we will know the slots are good.

Action plan:

Shut down, drain flea power,

pull all the raid60 drives, check for any pin damage on slots at backplane, ensure backplane cables are seated good.

Make sure bottom of backplane is seated in chassis correctly and does not get bowed out

Boot without raid 60 drives then shut down and insert the drives , check results

If you have verified other drives can be recognized in those slots and that the issue follows the drives to another server we can conclude the drives are failed.

If you need the data and do not have a backup you may consider a Data Recovery company.