Hi, I was looking at what can be checked. Please take a look page 60 "Integrate Secure Connect Gateway with your TechDirect account" https://dell.to/3gwI3dR

Also https://dell.to/3V7NNtp

13) How do I see Dell automated alert data in my dashboard under Connect and Manage in the TechDirect portal?
In the online dashboard for TechDirect under the Connect and manage tab, you can manage enterprise alerts and assets. Here, the IT admin can set rules to review automated alerts for support case creation or parts dispatch, and determine whether to forward to Dell Technologies.

Important connectivity requirement for data: The customer must integrate alert data to this dashboard as part of their on-premise gateway configuration. This is applicable to gateway
editions and the plugin for OpenManage Enterprise environment.
Note: This feature is available for PowerEdge, iDRAC, PowerSwitch, Webscale, PeerStorage, EqualLogic, Compellent, Fluid File System (FluidFS), PowerVault and PowerStore systems that may use SupportAssist Enterprise 2.x, OpenManage Enterprise SupportAssist plugin 1.x, OpenManage Enterprise Services plugin 1.x, SupportAssist Enterprise 4.x and/or secure connect gateway 5.x. connectivity. Be sure to verify the required integration steps from the user or product installation guide.
Other: Alerts from devices connected to Secure Remote Services technology are not supported in this Enterprise Assets and Alerts dashboard in TechDirect.

And "Getting Started Connect & Manage with TechDirect"

https://dell.to/3V48EOv

If you have still the same please contact the software solution team on your local support for an advanced investigation.

Hope that helps!