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Ted_Ford

2 Posts

3177

August 13th, 2004 12:00

Using IT Assistant ---> Status --> Disk Storage --> Manage Disk Storage: Connection Failed

Hello Dell Support,

Problem: I can not manage disk storage remotely on any of my 3 windows 2003 servers.  On 2 of my servers running windows 2000 I click on Manage Disk Storage and I connect to the server no problems.  When I click on Manage Disk Storage on any of the (3) Windows 2003 I receive the dialog

   Remote Connection:

       Computer:  ______________

       Username: _______________

       Password: ________________

    Domain:  (Remote System)

When I type in the computer name, username and password of the local admin account I receive the message "The Connection Failed" and the remote connection dialog appears again with domain populated with name of server (Remote System).  When I click on the drop down there is not other domains available but the server does belong to a windows domain.

Can somone help? 

System Information: one of my 2003 servers.

Service Tag Information: 17YLH11

PowerEdge 2550

server Administrator: 1.8

OS: Windows 2003

Client running: IT Assistant version 6.5

HoganH78

1 Rookie

 • 

13 Posts

August 16th, 2004 18:00

Hi Ted,

I tried connecting to a couple of 2003 servers we have from different stations and I was able to make it work. So, I don’t think it is something inherent in 2003.

  • What are the other differences between your 2000 and 2003 servers?
  • Are any of the systems domain controllers?
  • Which systems are behind a switch, router, or firewall?
  • Which systems are using a software firewall?
  • What versions of Array Manager do you have on each system?
  • How many IP addresses do you have on each server?
  • Does Array Manager work locally on each server?

There might be some things on the management station you are using also:

  • What version of IT Assistant are you using?
  • What version of Array Manager is installed on the local system?
    • Is it the same as on the 2003 servers?
  • Try to attach to the 2003 servers from different locations. I am especially interested in what happens when you try to attach to a 2003 server from a different 2003 server.

Good luck!

Ted_Ford

2 Posts

August 18th, 2004 18:00

Thank you for your posting.  I found the problem. 

I was working with the Dell Open Manage Group support staff I found out what was configured incorrectly.

1.  Programs --> Administrative Tools ---> Component Services

  a. Selecting --> Component Services --> My Computer --> (right mouse click on my computer and go to properites)

  - Select Default Properties:  I had to "Enable Distributed Com on this computer" and ensure that Default Authenication level was set to "Connect" and Default Impresonation Level was set to "Identify"

  - Select Default Com Security: I had to edit the Access Permissions by clicking on the "Edit Default" button and adding the local administrators group to the permissions list.

  - Also Verified that Lauch permissions by clicking on the "Edit Default" button and ensured that the local administrators group was added to this list.

2.  Finally Step (Very Important):  I went to programs --> Administrative Tools - Services and restarted the Disk Management Service

That did the trick for me.

I hope this helps someone else so they do not have to go through the madness that I had to go through.

Have a wonderful day.

Ted Ford

 

   -

 

 

Message Edited by Ted_Ford on 08-18-2004 03:49 PM

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