Solved!
Go to SolutionJR
jtejada.ralco
2 Intern
•
132 Posts
0
960
December 15th, 2022 00:00
UNITY 300 restore to defaults
Hi all,
I have just received a Unity 300 and I have some questions about it.
I found we can restore to default the system switching controllers to service mode but I supose that procedure wipe out the license, isn't it?
As we are not the original customer I don't know if I can access to download license file. Is any way to obtain the license from system before restore it to defaults?
Thanks in advance,
jtejada.ralco
2 Intern
•
132 Posts
398
0
Posted January 10th, 2023 02:00
I have found other way.... Using the collecting service data tool downloads a tar file with a copy of some system files from SPA and SPB, if you search into SPA files you can find the path /EMC/backend/CEM/licenses/ and the .lic file into it.
DELL-Sam L
Community Manager
•
8054 Posts
•
34374 Points
584
0
Posted December 15th, 2022 08:00
Hello jtejada.ralco,
You want to save your license before you start the reinit process. The license file will be located on the primary SP under /EMC/backend/CEM/licenses/. Without the license file the system cannot be initialized after the reinit.
jtejada.ralco
2 Intern
•
132 Posts
507
0
Posted December 27th, 2022 04:00
How to save the file? I am trying to access SSH with service user but access to this path is restricted
DELL-Josh Cr
Community Manager
•
9693 Posts
•
43676 Points
506
0
Posted December 27th, 2022 06:00
You will need root access to obtain access to the directory. You will need to call phone support.
tianchou
2 Intern
•
109 Posts
449
0
Posted January 1st, 2023 19:00
you can connect the boot disk directly to you desktop and then copy the license file.
then you can svc_reinit to reinitialize the system to factory default.