Hello alex345345,

If you have an active warranty on your unity system then you should be able to access this link to get the upgrade file. https://dl.dell.com/downloads/Y7MMF_Dell-Unity-OE-(Operating-Environment)-5.5.3.0.5.046-Upgrade-file.gpg

Hello Christian Pape,

If you can’t access the link I listed above then it is best to open a support case so that we can get you the download.

Hello Inge_NBG,

I am checking to see why the update is not available on the site but I currently haven’t gotten a reply yet.

We had planned an upgrade and I had downloaded the image earlier in the week but it was not the one with the *.gpg extension.  I just logged back in and now none of the 5.5.3 are available.  Our security team wants us to apply the patch this weekend, but we can't download the update.  Also Unisphere does say the latest version is 5.5.3, but the link in Unisphere doesn't work either.

Is it possible to get a statement from Dell as to what the problem is? The communication is a disaster.

I received notice from Dell engineer that 5.5.3 was pulled due to licensing issues and will be available "soon".

I agree, the communication on this is disaster. Crickets.

Dell Unity OE (Operating Environment) 5.5.3.0.5.057 Upgrade file is available now

The first version of Unity OE 5.5.3.0.5.046 was withdrawn and replaced with new version Unity OE 5.5.3.0.5.057.

Hello everybody!

The communication of this withdrawal and then respin as version "...057" was a disaster and has intensified our discontent with certain aspects of the Dell Support Organisation.

Another "trap" one can run into is that this warning only comes up in the "Perform health check" of the actual 5.5.3 upgrade and no information before, so that I had to regenerate my keys (the current ones were from 2022) in a hurry to still be able to upgrade the Unity during my sunday maintenance window:


This was a very annoying "problem" to solve!

Regards,

Stephan

Thanks for letting us know. It's sad that the community has to tell us this and not Dell themselves. The whole debacle isn't so much about the problem and the patch being withdrawn, but more about the communication with customers.  I don't think anyone would have minded if Dell had issued an official statement. Now there's a lot of frustration.