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6587
December 20th, 2003 20:00
MSN Explorer & Paint HELP!!!
OK, the problem with my computer is that for some reason MSN Explorer is not working. When I try to connect, it goes through 5 attempts, which it never did before. Then after the attempts, it goes through an updating process, and this message pops up:
"We're sorry, but the update did not complete successfully.
You may have been disconnected from the Internet. If you are using Windows 2000, you need to be a computer administrator to perform the update. Please restart MSN Explorer to automatically perform this update again. If you have already updating again and are seeing this message for the second time, please reinstall from your CD or from http://explorer.msn.com."
I started not being able to use MSN Explorer after I set up an e-mail account with Yahoo, using Internet Explorer, though I do have a Hotmail account I set up through MSN Explorer. I could no longer log on to MSN Explorer after that. So I decided to delete it and then reinstall it from the disc that came with the computer. I went to "Add/Remove Programs" and then went to "Add/Remove Windows Components." A lot of the boxes were checked for programs, so I unchecked them all, except MSN Explorer and clicked "OK." Some of the programs that I had unchecked were actually deleted, like Windows Media Player and Internet Explorer, while MSN Explorer was not. Though I did get the media player and IE back and running. Well, then I went to MSN Explorer's properties, and from there found the main program, I deleted it. Then put in the disc for reinstallation, and this is where I am now, with the message.
Also, I have no idea why, but my "Paint" program as well as the basic games, like solitaire, that were included with my computer are gone. I have no idea why, and I just noticed yesterday, because I was using Paint earlier. Is there any way for me to get the back?
Thank you for any help (which is needed!)
JRosenfeld
2 Intern
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4.4K Posts
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December 20th, 2003 23:00
The way Add/remove Windows components works is if an item is checked, Windows has detected that it is already installed. If you want to remove something that is installed, uncheck it. If you want to install something that is not installed (and therefore shows a blank box), check it.
So, when you say you say
'then went to "Add/Remove Windows Components." A lot of the boxes were checked for programs, so I unchecked them all, except MSN Explorer and clicked "OK."'
if that is what you did, you actually uninstalled all the ones you unchecked, but left MSN Explorer installed. You should have done it the other way round if you just wanted to uninstall MSN Explorer.
You can get Paint and games back from Add/remove Windows components, check the boxes. Do the same for anything else you want that is showing an empty box and uncheck the boxes of things that are installed but that you don't want..
Fyuula
9 Posts
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December 21st, 2003 03:00
Wow, thank you so much! I was able to get back my Utilities like Paint and Games and such. I feel sort of dumb for doing that though (^_^;
Thank you again.
Though, I still have the same message pop up when I try to log onto MSN Explorer. Maybe it's becuase I started an e-mail account somewhere else? Any help!?
Thanks.
JRosenfeld
2 Intern
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4.4K Posts
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December 21st, 2003 13:00
Had you tried to install an update, which is what the message in your first post says? If so, the update should be listed in add/remove, I think (plain add/remove, not windows components). If it is there, try uninstalling and reinstalling.
If not, go to add/remove, windows components, if thec MSN Explorer box is checked, uncheck it to uninstall it; then go back, check it again to reinstall it.
The current version of MSN Explorer is also available for download at
http://explorer.msn.com/intl.asp
I suggest that you save the download to disk and install it from there (double click on the file)
Message Edited by JRosenfeld on 12-21-2003 03:46 PM
Fyuula
9 Posts
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December 21st, 2003 22:00
Hmm, I'm not quite sure where the update for MSN Explorer is in Add/Remove Programs. I don't think it is in there, but I'm probably wrong.
If you mean like the "Windows Updates", for some reason I cannot access that page, or when it searches for updates, it says it could not complete becuase of an error or someting. It is like that for certain MSN pages, I cannot visit my Hotmail account, or registration pages for MSN, or Sign In pages and such for some reason >ARGH!
Well, I'm not sure if I should delete MSN Explorer and then reinstall it, becuase when I uncheck the box in "Add/Remove Windows Components" it says:
"Do you want to uninstall MSN Explorer?
Uninstalling MSN Explorer will not cancel your account with your Internet Service Provider. However, if you signed up for dial-up Internet access using MSN Explorer or upgraded an existing MSN dial-up account then you may no longer be able to connect the Internet after uninstalling."
>I'm worried, so should I go through with it.
By the way, THANK YOU SO MUCH for all the help you have given, I truly appreciate it!
Fyuula
9 Posts
0
December 23rd, 2003 19:00
Fyuula
9 Posts
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December 28th, 2003 15:00
YAY! I fixed my MSN problem; I can now access MSN Explorer, and my Hotmail account and such. I went to "Set Program Access and Defaults" on the start menu, and I enabled access to both Internet Explorer and MSN Explorer, as well as other things; it seemed rather simple after much frustration on my part.
However, Windows Updates does still not work, when I click "Update Now", it goes back to the same exact page. When I checked up on it, the troubleshooting page said they were still looking into the probelm, I don't think I'm advanced enough to follow their instructions though.
Message Edited by Fyuula on 12-28-2003 12:44 PM