Norton will not operate properly

Question

First problem - After I installed Norton Internet Security 2005 AntiSpyware on my Windows XP Dimension 3000 desktop, I tried running my Live Update. In order to do that I had to connect to the internet. I tried connecting and could'nt do so. I figure that the firewall that was installed by Norton was preventing me from doing this. I received instructions from Symantec that advised me to click on the Norton program and to change the firewall settings so as to permit some AOL files on the computer. When I tried accessing the Norton program I get the following message: Symantec Integrator has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. They then ask me if I want to send an error report. Now I'm stuck as far as being able to operate Norton.  Second problem - Also after installing Norton I get this message : Norton Internet Security - New network detected. - To join this network, choose the security settings you want to use. It then asks me , What location do you want to use? It gives me two choices: Make a selection or Use custom settings. I'm then supposed to click, 'OK' After I do that, nothing happens. Because of these problems, I've uninstalled Norton. Any help would be greatly appreciated.

Robert Cathles · Answer

In my experience, NIS is quite prone to errors. This might be a sterotype, but it is true, depending on other specs on your computer.   Reinstalling NIS would be a good idea. NIS usually brings up it's own error dialogs for its program, which give codes and links to resolution pages on the Symantec website. Visit them (as I have beneficially done before) and hopefully they'll tell you what to do.   I had problems with NIS stopping programs from accessing the Internet before, and it is due to the overload in Personal Firewall, so I managed to clear the permissions list after disabling it, which fixed it afterwards.

Boones Mill 55 · Answer

Thank you Robert for your reply. I've reinstalled Norton after my problem and it still stated the same message. After I installed Xsoft Spyware remover on my computer last night the same type of message appeared as far as the program needing to close. Also the same thing with Power Cinema Resident Program (I don'nt even know what that program is about). I've already searched the Symantec website to find out why I'm receiving the messages referance Norton and I've found nothing that will help me. I guess if worst comes to worst I'll have to uninstall everything on my computer and then reinstall it.

Robert Cathles · Answer

If you still have the error, then either: When you uninstalled it you did not remove all the registry entries (sorry to say that, it's always annoying when it leaves tidbits lying around)... or.... There is another program in conflict with it. Your computer is really ruined and you might as well buy a new one (joke). About the registry thing... if you are up to it, you could uninstall NIS again, then manually clean out all traces of it. By doing that, you are: making sure that the NIS files and folders are deleted in C:\Program Files\Norton Internet Security and any other Symantec folders in Program Files making sure that there are no other Symantec files/folders lying around C:\Documents and Settings\USER NAME\Application Data etc. searching the registry and then removing any strings and/or keys that contain the words Symantec or Norton or Norton Internet Security etc. removing any NIS- or SYM- or NAV- or CCAPP- or CC- or LU- prefixed files from C:\WINDOWS\Prefetch checking any other software that controls/runs/stops access to/from NIS and removing its data entries. (for example, any file associations, icons in C:\WINDOWS\Installer etc.) Obviously, if you want to remove all these, it might take you a while, but I done it before and it fixed all my errors. But after removing all these, NIS will be installing fresh and it will have to reconfigure all it's settings (good thing) instead of relying on the ones that it left over in the previous installation (bad thing).   An idea just popped into my head... you could try installing the NIS disc on another computer to see if there is a problem with the disc (this is quite unlikely, but there is still a chance).   Of course, you could just try contacting Symantec themselves, or Microsoft.   I don't think I could help you much more (I'm only 15 and therefore aren't dedicated to this forum), but I do hope that you get it fixed. Good luck!

Boones Mill 55 · Answer

Thank you Robert for your help. I have'nt tried your suggestions yet but will do so shortly. I will keep you updated as to any prgress.

Windows General

Norton will not operate properly

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