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ZenaChrissie001
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February 21st, 2008 16:00
Wrong Product Key
Can anyone help please. I received my new computer last week but have the wrong product key. I have sent 5 e-mails to Dell who firstly told me to contact Microsoft. I did, but they said it was for Dell to sort out. I am getting no response and am worried that I will not be able to use my system.
ZenaChrissie001
8 Posts
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Posted February 21st, 2008 18:00
Hi, because it says so. I had an e-mail back from Dell who told me to contact Microsoft. Microsoft say it is for Dell to sort out. I have checked the product several times and got a friend to as well and it is definately wrong.
ZenaChrissie001
8 Posts
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Posted February 22nd, 2008 05:00
Hi, the Microsoft one and its on the top of the computer, 25 digits long. I am sure it is the right one unless someone can tell me differently.
Chrissie
- what are you comparing that key to?
if you've used a keyfinder in vista, you will find that the key on the installed version is different to the label on the side of your case. don't worry about it as you'll find you installed copy is activated.
it's got to do with dell volume licence with MS. ZenaChrissie001
8 Posts
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Posted February 22nd, 2008 12:00
Hello again, it is the number given on the label on the computer. Dell have now contacted me and are sending me a new product key, hopefully this will solve the problem but I am leaving this unsolved until then
Chrissie
ZenaChrissie001
8 Posts
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Posted February 22nd, 2008 14:00
Sorry, Microsoft Office
ZenaChrissie001
8 Posts
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Posted February 22nd, 2008 15:00
Sorry but you are wrong. It is clearly printed on the back of the CD envelope that the COA is is located on the side or bottom of the computer which mine is. Anyway, hopefully the problem will be sorted with the new CD. I live in hope.
Chrissie
bacillus
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14378 Posts
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Posted February 21st, 2008 17:00