UNSOLVED

R. Battaglia

updated

5 years ago

0

1822

March 2nd, 2022 13:00

S2721Q display issues through HDMI

Hello,

I have two XPS 8930 desktops sharing two S2721Q monitors. The resolution is set up to 4K resolution. 

Computer 01 (GTX 1080): monitors connected via Display Port

Computer02 (GTX 1070): monitors connected via HDMI

Computer 01 is working fine, however, on computer 02, the monitor looks weird. The colours look like the RGB are offset. This issue goes away only when I change the refresh rate from 60Hz to 30Hz. 

If I interchange the cables, the issue happens to computer 01, and then computer 02 works fine. 

At first, I discarded a problem with the cables and/or video card because I tested with a DVI cable and happened the same problem. All drivers are up to date.

Any thoughts? Has anyone gone through a similar situation?

 

Thanks,

Renato

 

 

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    1090

    0

    Posted March 3rd, 2022 07:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • RoHe

    12 Elder

    45230 Posts

    172625 Points

    1082

    0

    Posted March 3rd, 2022 09:00

    Do I understand correctly that you're swapping the cables manually between these two PCs, rather than using a KVM (Keyboard-Video-Mouse) switch?

    Are you powering the monitor(s) off while switching the cables?

    Is each monitor set on its own On-Screen Displays (OSD) to auto-detect the video input source?

    Does the GTX 1070 card even support the 4K resolution you've set at 60 Hz, or only at 30 Hz?

  • 1044

    0

    Posted March 8th, 2022 10:00

    Hey RoHe

    Thanks for your attention.

    No, I only swapped cables when I was trying to figure out where the problem was. I switch monitors between computers using the input shortcut Key from monitors.

     

    After long troubleshooting and tests with Dell technical consultant, we figure out that my DisplayPort to HDMI cables only supports 30Hz. After the resolution,  I tried to find a DisplayPort to HDMI cable that supports 60Hz, but no lucky so far. 

  • Vic384

    6 Operator

    3161 Posts

    1030

    0

    Posted March 8th, 2022 15:00

    @R. Battaglia Since the graphics cards in both computers has DisplayPort outputs why not use DisplayPort to DisplayPort on Computer02?

  • 1013

    0

    Posted March 9th, 2022 09:00

    Hey Vic, the problem is that my monitors have only one DisplayPort input. One DisplayPort and two HDMI inputs. 

  • Vic384

    6 Operator

    3161 Posts

    1011

    0

    Posted March 9th, 2022 14:00

    @R. Battaglia I don't understand how your monitors are connected. The graphics card has more than one DisplayPort output, so I would connect each monitor via a DisplayPort cable to a separate DisplayPort output on the graphics card. In your case, you only need one DisplayPort output per monitor, two DisplayPort cables, and a DisplayPort output for each monitor on the graphics card. 

  • 1004

    0

    Posted March 9th, 2022 15:00

    Yes, exactly what I did for the first computer. But I'm sharing those monitors with an additional computer. I'm not using them simultaneously, when one is busy, I change the input on the monitors to access the second one. And the monitors don't have a second DisplayPort input, just HDMI inputs.

    That's why I need a DisplayPort to HDMI cable to connect the second computer to the monitors. I would prefer to use HDMI cables, but there is an additional issue. Both video cards only have 1 HDMI output. Is it make sense?

  • RoHe

    12 Elder

    45230 Posts

    172625 Points

    998

    0

    Posted March 9th, 2022 17:00

    @R. Battaglia  - Why not just use the Intel Graphics UHD HDMI port for that second monitor?

    You can use both a video card port and an onboard Intel Graphics port at same time, as long as one monitor is connected to the add-in video card all the time. And no BIOS settings have to be changed for this to work. That way you won't need a DP(PC)>HDMI(monitor) adapter.

    Would a multi-monitor KVM switch simplify this setup for you?

  • Vic384

    6 Operator

    3161 Posts

    992

    0

    Posted March 9th, 2022 19:00

    @R. Battaglia 

    I understand now, sorry I missed the part about sharing the monitors. I think you need an active  adapter like this one that supports 60 Hz: https://www.amazon.com/StarTech-com-DisplayPort-HDMI-Adapter-DP2HD4K60S/dp/B01M6WK3KU?th=1

    it's a lot more expensive than a passive adapter.

  • 212

    0

    Posted March 11th, 2022 14:00

    Thank you, guys, both ideas you brought above were great. I already have a switch but only for the keyboard, mouse and tablet. I had no idea finding a switch that includes the video input/output.

     

    Now that I know where the issue lies, it's easier for me to buy the product that fits better!