@DELL-Nat M​ i was successful with this trick you posted. however after less than 2 weeks, the same problem emerged. I hope Dell would resolve this soonest. I am not able to use my laptop webcam in conferences that I attend. Such a bummer for an expensive device.

You are not alone. It's the same for me and reddit, too: https://www.reddit.com/r/Dell/comments/17al8oo/did_the_latest_update_break_the_camera_for_any/

Dell has to address this

I have the same issue on my company 6 impacted assets so far!

I also have the same problem I have 12 xps plus 9320 with this problem

Hi all,

We’d like to share the most recent workaround to fix webcam issues.

For Windows 11:

 To uninstall the USBBridge Extension v3.1.0.7611 driver, please follow the steps below:

1) Open Device Manager, locate the device as shown in the picture below, click 'View,' and select 'Drivers by device.

2) Double-click the oemxxx.inf file to identify the version that corresponds to v3.1.0.7611, as shown in the picture below:

You might notice two oemxxx.inf (cvfusbdfuextension.inf) files. Check which one has the driver version 3.1.7611 and proceed to remove it.

Note: If you only see one oemxx.inf (cvfusbdfuextension.inf) and it's version 3.1.0.7611, please proceed with the removal steps, and then continue to step 5).

3) Click “Remove driver” then select both the options and click “Remove”: 

4) Wait for a minute the driver will be removed and re-scan to confirm it’s been removed.

Do step 5) only when you see one oemxx.inf(cvfusbdfuextension.inf) and it’s 3.1.0.7611 in step 2).

5) Download Camera driver 73.22000.1.8, A00 from Dell.com and install it.

https://dl.dell.com/FOLDER09546045M/3/Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_5F8PH_WIN64_73.22000.1.8_A00_02.EXE
 

6) Restart your system the issue will be fixed.

Please inform us if this resolves the issue for you. Thank you for your patience.

Important:  If this does not resolve the issue, please repeat the steps once more.

If the current solution hasn't fixed your issue, please click on "Get Help Now" to contact our support team for assistance.

Hi all,

The steps I shared are specifically for Windows 11, which is why some of you may not find the correct files to address the issue. I'm already in contact with the team to request resolution steps for Windows 10 as well.

Additionally, if you are using Windows 11 and the steps did not resolve the issue, we kindly ask you to repeat the steps once more. The team has observed that it may be necessary to perform the steps twice.

Thank you for your patience in this matter.

@DELL- Nat M​ Thanks, this worked! I'm not sure why their dispatched technician did not try this solution. He changed the oled screen panel and updated the drivers and called other technician for help on the phone to no avail. Dell even recommended to ship it to the depot for further testing as they suspect it was a hardware issue.  Obviously, it was not as it perfectly working now. Well, at least maybe until the next Windows/Dell software update.

I didnt have that OEM issue, so ran this Batch file a Dell Rep gave and installed driver listed above and that fixed it. 

@echo off

    :: BatchGotAdmin (Run as Admin code starts)
    REM --> Check for permissions
    >nul 2>&1 "%SYSTEMROOT%\system32\cacls.exe" "%SYSTEMROOT%\system32\config\system"
    REM --> If error flag set, we do not have admin.
    if '%errorlevel%' NEQ '0' (
    echo Requesting administrative privileges...
    goto UACPrompt
    ) else ( goto gotAdmin )
    :UACPrompt
    echo Set UAC = CreateObject^("Shell.Application"^) > "%temp%\getadmin.vbs"
    echo UAC.ShellExecute "%~s0", "", "", "runas", 1 >> "%temp%\getadmin.vbs"
    "%temp%\getadmin.vbs"
    exit /B
    :gotAdmin
    if exist "%temp%\getadmin.vbs" ( del "%temp%\getadmin.vbs" )
    pushd "%CD%"
    CD /D "%~dp0"
    :: BatchGotAdmin (Run as Admin code ends)
    :: Your codes should start from the following line
    
    rem Setting all UWD inf names
    set substring_1=iacamera64.inf
    set substring_2=iactrllogic64.inf
    set substring_3=iaisp64.inf
    set substring_4=hm1092.inf
    set substring_5=hm2170.inf
    set substring_6=ov02c10.inf
    set substring_7=ov01a.inf
    set substring_8=ov01a1b.inf
    set substring_9=iacamera64_extension_dell_mayabay.inf
    set substring_10=iacamera64_extension_dell_mayabay_vpu.inf
    set substring_11=iacamera64_extension_dell_teton.inf
    set substring_12=iacamera64_extension_dell_teton_vpu.inf
    set substring_13=iacamera64_iacamera64_extension_dell_oasis.inf
    set substring_14=iacamera64_extension_dell_xps.inf
    set substring_15=iacamera64_extension_dell_consumer.inf
    set substring_16=usbspi.inf
    set substring_17=usbi2c.inf
    set substring_18=usbgpio.inf
    set substring_19=cvfusbdfuextension.inf
    set substring_20=cvfusbdfu.inf
    set substring_21=cvfusbbridgeextension.inf
    set substring_22=cvfusbbridge.inf
    set substring_23=ishheci.inf
    set substring_24=spioed.inf
    set substring_25=ivsc.inf
    
    set counter1=0
    set counter2=0
    set counter3=0
    set counter4=0
    set counter5=0
    set counter6=0
    set counter7=0
    set counter8=0
    set counter9=0
    set counter10=0
    set counter11=0
    set counter12=0
    set counter13=0
    set counter14=0
    set counter15=0
    set counter16=0
    set counter17=0
    set counter18=0
    set counter19=0
    set counter20=0
    set counter21=0
    set counter22=0
    set counter23=0
    set counter24=0
    set counter25=0
    
    set prev_line=""
    
    echo ****** Searching and removing original camera drivers... ******
    echo.
    pnputil /enum-drivers > drivers.txt
    
    set "File2Read=drivers.txt"
    If Not Exist "%File2Read%" (Goto :Error)
    
    rem This will read a file into an array of variables and populate it 
    setlocal EnableExtensions EnableDelayedExpansion
    for /f "delims=" %%a in ('Type "%File2Read%"') do (
        set /a count+=1
        set "Line[!count!]=%%a"
    )
    
    For /L %%i in (1,1,%Count%) do (
        echo "!Line[%%i]!" | findstr /C:"!substring_1!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter1+=1
        )
        
        echo "!Line[%%i]!" | findstr /C:"!substring_2!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter2+=1
        )
        
        echo "!Line[%%i]!" | findstr /C:"!substring_3!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter3+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_4!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter4+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_5!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter5+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_6!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter6+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_7!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter7+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_8!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter8+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_9!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter9+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_10!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter10+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_11!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter11+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_12!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter12+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_13!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter13+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_14!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter14+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_15!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter15+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_16!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter16+=1
        )
        
        echo "!Line[%%i]!" | findstr /C:"!substring_17!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter17+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_18!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter18+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_19!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter19+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_20!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter20+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_21!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter21+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_22!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter22+=1
        ) 
    
        echo "!Line[%%i]!" | findstr /C:"!substring_23!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter23+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_24!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter24+=1
        )
    
        echo "!Line[%%i]!" | findstr /C:"!substring_25!" 1>nul
        if errorlevel 1 (
            rem pattern not found
            rem echo "did not find "!substring_1!" in !Line[%%i]!"
        ) ELSE (
            rem got zero found pattern
            call :getOemNum "!Line[%%i]!" "!prev_line!"
            set /a counter25+=1
        )
    
        set "prev_line=!Line[%%i]!"
    )
    
    echo "%substring_1% found and removed: %counter1% times"
    echo "%substring_2% found and removed: %counter2% times"
    echo "%substring_3% found and removed: %counter3% times"
    echo "%substring_4% found and removed: %counter4% times"
    echo "%substring_5% found and removed: %counter5% times"
    echo "%substring_6% found and removed: %counter6% times"
    echo "%substring_7% found and removed: %counter7% times"
    echo "%substring_8% found and removed: %counter8% times"
    echo "%substring_9% found and removed: %counter9% times"
    echo "%substring_10% found and removed: %counter10% times"
    echo "%substring_11% found and removed: %counter11% times"
    echo "%substring_12% found and removed: %counter12% times"
    echo "%substring_13% found and removed: %counter13% times"
    echo "%substring_14% found and removed: %counter14% times"
    echo "%substring_15% found and removed: %counter15% times"
    echo "%substring_16% found and removed: %counter16% times"
    echo "%substring_17% found and removed: %counter17% times"
    echo "%substring_18% found and removed: %counter18% times"
    echo "%substring_19% found and removed: %counter19% times"
    echo "%substring_20% found and removed: %counter20% times"
    echo "%substring_21% found and removed: %counter21% times"
    echo "%substring_22% found and removed: %counter22% times"
    echo "%substring_23% found and removed: %counter23% times"
    echo "%substring_24% found and removed: %counter24% times"
    echo "%substring_25% found and removed: %counter25% times"
    del drivers.txt /Q
    
    echo.
    echo ****** Driver uninstall complete ******
    echo.
    pause
    exit /b 0
    
    :getOemNum
    rem echo "proccesing %1, searching for %~2"
    for /F "tokens=2 delims=:" %%a in ("%~2%") do ( 
       call :deleteOEM %%a
    )
    exit /b
    
    :deleteOEM
    set strDelete="remove %1"
    echo %strDelete%
    pnputil /delete-driver %1 /force /uninstall
    exit /b
    
    :ERROR 
    ECHO Uninstall failed, refer to logFile.
    echo   The file "%File2Read%" does not exist !
    exit /b 1

1. The operating system displays a Command window (wait about fifteen minutes until all 3-in-1 camera drivers are uninstalled), then press any key to continue.

Figure 1: (English Only) Command Prompt running the script

1. Download the latest Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera from Dell support to install.

@DELL- Nat M​ Hello ! Do you have some news about resolution steps for Windows 10 ? Thank you !