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Aristide13
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June 2nd, 2020 10:00
External screen resolution problem
Hello everyone I just received my XPS 13 9300. I am now trying to connect it to an external display (1366x768).
The screen is recognized but it is impossible to modify the resolution parameters in the windows param (they are grayed out).
So I went through the intel graphics chipset configuration tool. There I can change the resolution of the external monitor but impossible to display in full screen at the native resolution.
Either the toolbar and the top come out of the screen ... or if I choose to center in the options I have a poor display (see photos).
Scale set to center (1366x768)
Scale set to respect aspect ratio (1366x768)
I had none of these problems with my previous asus and the same external display!
Someone would have any idea?
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DELL-Cares
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Posted June 2nd, 2020 22:00
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