UNSOLVED

JB Restituo

updated

4 years ago

Closed

JR

JB Restituo

1 Message

0

837

March 8th, 2023 10:00

Fingerprint reader failed?

Fingerprint Sensor Not Found.2023-03-08.jpgOTA1 Device in Device Manager.2023-08-03.jpgHuman Interface Devices list.2023-08-03.jpgFingerprint sensor on my XPS 15 (7590) stopped working. Was working fine until about a week ago. I thought its a simple driver reinstall issue, but driver installation fails with message "Goodfix Fingerprint Device was not found". There is an unidentified device named OTA1 in Other Devices, I'm not sure if its the fingerprint sensor, but I have no idea how to verify that its the fingerprint sensor. Updating driver option does not work with the driver I found on Dell Support site, because its executable file.