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Storme Sixx
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June 12th, 2020 08:00
XPS 13 7390 Mic Problems
Hello everyone!
Got quite a problem here. I have a brand new XPS 13 7390 with Windows 10 (only about 3 months old) and I've run into a rather frustrating issue with audio. Working from home, I am on Skype for Business and MS Teams calls all the time, often switching from one to the other back-to-back. I have tried 3 different headsets now (Plantronics Backbeat FIT 305 - Bluetooth, Bose SoundSport - wired, and Solo Beats - wired) with the same results. The Bose and Solo headsets are a few years old but the Plantronics is also only about 3 months old.
Randomly, the mic on each of these headsets will just stop working. Usually this happens after a few calls and sometimes in the middle of a call. I can hear the others on the call but they can't hear me. If my laptop camera is on, they see me talking but no sound. For the wired headsets, I just reseat the jack. For the Bluetooth one, I have to power cycle it. (Still shows to be paired and connected.) In anticipation of a problem, I have reseated the jack or power cycled my Bluetooth headset before a call and do an audio check in either Teams or Skype before the call, but I still run into audio problems.
At this point, I'm fairly sure it's not a headset issue (unless I'm unlucky enough to have 3 bad ones altogether.) I have run Windows Updates, I have run Dell Command Updates, I have run Dell SupportAssist, I have run the Dell diagnostics online, and I am current on drivers/updates and no issues were found. I don't know what else to do or try. I just know I can't be swapping headsets or (un)plugging jacks or power cycling headsets all day anymore. Any insight/help would be greatly appreciated!!
Thank you kindly!
I had a similar issue that was resolved by a community member.
In the MaxxAudioPro Waves app (I didn't know I had this), choose the icon/tab for voice (in the upper right, looks like a top down view of a person at a computer) Turn/toggle off the button on the left below the tab icons (terrible UI) and that's it!
Hope it works for you.
DELL-Cares
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Posted June 12th, 2020 08:00
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceHave you received any update for fix?
I have the same laptop, and this has been an issue since Day 1. I have been told that I cannot get a refund on the laptop. I have sent the laptop back for repair, and it was returned to me with the same issue.
I have another Dell laptop that does not experience any issues. I am very disappointed in the quality of the audio components, and in the support I am receiving from Dell.
Storme Sixx
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2 Posts
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Posted July 29th, 2020 12:00
My issue is resolved. A lot of things were done - run updates (again) via Dell Command and SupportAssist, disable the mic on my headsets and use the built-in mic on the laptop, wipe/rebuild (did not do!!), roll back the audio drivers. I have done updates since then too and I also bought a different headset but I'm not experiencing any audio issues anymore. All the headsets I used when I had the problem were bluetooth (no dongle) or wired - plugged into the sound jack. This new one has a dongle so, while it's bluetooth too, it's seen as USB.
I am having similar problems with the built in Microphone. When I test it within the system it works fine. Any third party app doesn't work well, the microphone cuts in and out.
I've spent many hours, installing drivers, messing with the various settings, I did a full wipe of the OS, done testing with Skype, Hangouts, Zoom, Google Meetings...
Dell at this point says its not a hardware issue that its the third parties. But every app?
Any help would be appreciated.
thanks
edxply had the resolution for me.
In the MaxxAudioPro Waves app (I didn't know I had this), choose the icon/tab for voice (in the upper right, looks like a top down view of a person at a computer) Turn/toggle off the button on the left below the tab icons (terrible UI) and that's it!
edxply
1 Message
41112
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Posted August 15th, 2020 04:00
I was able to successfully solve this issue! Simply turn off the voice settings in the Waves MaxxAudio Pro app.