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    Support for Business PCs

    Dell was once a small company. We get it.

    We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

    With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together… and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

    prosupport business pcs

    ProSupport Plus

    Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

    No time for downtime2

    ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

    It’s a safe bet, we’ll call you first6

    Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
    We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

    Free your time and your mind
    Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

    Protect your assets and your data3,4

    Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.

    Can pay for itself with just one incident

    ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.


    Download ProSupport Plus Datasheet

    ProSupport

    ProSupport

    Let’s face it, sometimes the basic warranty just won’t cut it. With one simple upgrade to ProSupport for PCs, you’ll gain peace of mind and expert 24x7 in-region support. Whether on the road or in the office, ProSupport engineers are standing by to keep your team up and running any time of day. And our SupportAssist technology will let us know if you’re having problems, automatically open a ticket, alert us and allow us to call you before you have a chance to call us. If we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals and up to 11x faster than the competition6.


    Why choose Dell ProSupport Plus?

    Help Me Choose

    Feature comparison Base Warranty ProSupport ProSupport Plus
    Technical support through phone, chat (US) and online Business hours 24x7 24x7
    Onsite service for repairs1
    Direct access to in-region ProSupport engineers
    Single resource for software and hardware expertise7
    Command center monitoring and crisis management
    Retention of hard drive after replacement3
    Repairs for accidental damages like drops, spills and electrical surges4
    Proactive, automated issue detection, notification and case creation through SupportAssist technology2
    Predictive issue detection for failure prevention through SupportAssist technology
    Virus/malware removal and PC optimization throught SupportAssist technology

    SupportAssist

    Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime7 and focus on what’s important. We’ll take care of any IT issues.

    • Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
    • Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

    SupportAssist varies depending on plan level.

    Learn more about SupportAssist

    Accidental Damage

    Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

    Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
    • Convenient support hours
    • No hidden fees for repairs
    • Single point of contact for Dell warranty support
    Download Accidental Damage Datasheet


    Disclaimers

    1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

    2Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

    3Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro..

    4Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

    5SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

    6Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

    7Software support with collaborative 3rd party assistance.
    
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    *DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

    GOODS BY DELIVERY ONLY: Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086. While the products advertised here are delivered direct to the customer, certain pre-configured and build to order products are available at selected retail stores. See in store for further details.

    Smart Selection TERMS: Smart Selection products have an estimated delivery time of 2-3 working days from order confirmation for shipment to Sydney, Melbourne, Brisbane, Canberra, Wollongong and Newcastle. For all other locations estimated delivery times will be longer. If your orders contains both a Dell system and accessories, these products may be delivered separately. In the event of your selected product being out of stock, we will supply you with product direct from our manufacturing facility and estimated delivery times will be longer.

    ONLINE PRICING: Prices advertised online include delivery fees. Goods are supplied by delivery only. Limit 10 units per customer.

    MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

    Intel SME Study Disclaimer: Based on a 2018 survey of small business owners in five countries. Details here intel.com.au/smestudy

    TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

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