Dell Care Premium: The Ultimate PC Protection and Support
Your PC, Our Priority: Expert support at every step.
Comprehensive PC care with 24/7 support, onsite repairs, issue detection & resolution, Accidental Damage Service and worldwide coverage.
Accidents Happen
Dell Care Premium includes Accidental Damage Service for fast and seamless repairs due to drops, spills and electrical surges. Plus, there’s no hidden fees or deductible.
Built by us, supported by us.
Enjoy 24/7 hardware and software support. Our experts are available to help with everyday issues like internet access, email or Microsoft 365 troubleshooting.
Travel Support
Support that travels with you, near or far. International travel support ensures you stay up and running worldwide, so you can travel worry-free.
SupportAssist Technology
Enhance your PC’s performance with SupportAssist: the intelligent software pre-installed on your Dell PC to keep it running like new.
Parental Controls
Not sure how to protect your children online? We’ve got you covered with parental control set up assistance. We help set up parental controls to manage your family's online safety.
Dell Care Suite for PCs
Basic
Hardware support, available weekdays during local business hours.
Dell Care Plus
Provides 24/7 expert support, onsite repairs, issue detection and resolution, data back up help, and worldwide support for a hassle-free experience.
Dell Care Premium
Provides 24/7 expert support, onsite repairs, issue detection and resolution, data back up and parental control setup assistance, automatic performance boosts, Accidental Damage Service and worldwide coverage.
Features
Basic
Dell Care Plus
Dell Care Premium
Support Essentials
Hardware issues? We’re here by phone, chat, or online
Business Hours
24/7
24/7
Software trouble? We fix web access and tools like email and Microsoft 365
24/7
24/7
PC repair at home, school or work after remote diagnosis
Varies
1-2 Business Days
1-2 Business Days
Support that travels with you, near or far
Help to back up important files and memories
Keep your child safe online with parental control set up help
Repairs for accidents like drops, spills, and electrical surges
SupportAssist Technology Enabled Features
Monitor your PC's health, performance, and security—all in one spot
AI proactively uncovers issues, informs you, and starts the resolution process
AI predicts hardware failures early and we’ll send replacement parts
Gets rid of viruses and malware to keep you secure
Automatically keeps your PC stable, connected, and fast
Our Dell Care promise, our experts are here to help and keep things running smoothly.
From our hands to yours. Get 24/7 hardware support from the creators of your PC.
Get the best in PC care
Enjoy data back up and parental control setup assistance, plus Accidental Damage Service with no deductible.
Add Additional Support
Explore Dell Migrate
Explore Dell Software Support
Compare Products ()
Add the products you would like to compare, and quickly determine which is best for your needs.
Add the products you would like to compare, and quickly determine which is best for your needs.