Welcome to Order Support

1. Payment Processing. If your payment was unable to be processed, this will delay the production of your order.
2. Part Shortage. Dell may experience supplier delays or stock shortages on components for popular products such as processors, graphics cards, SSD/HDD, memory/RAM and displays.
3. Stock Availability. Dell-branded accessories or non-Dell products may experience availability issues.
4. Refurbished Products. Delivery delays for refurbished items like batteries and displays may occur. After shipment, it can take 8-10 business days for the carrier to pick up the package. The estimated delivery date will be updated on the carrier’s website.
5. Overseas Shipment Time. Custom-built products manufactured overseas generally takes 9-14 business days to reach CA. Once the order clears customs, tracking scans will be updated on the carrier’s website with the estimated delivery date.
6. Orders Expediting. Orders are not able to be expedited as they are shipped on a first-in first-out basis. You will be provided with an estimated delivery date during the checkout process and in your order confirmation email. 
7. Shipping Method. The estimated delivery date provided at the time of purchase indicates when you can expect to receive your product via standard shipping. Once shipped, it typically takes five business days to arrive at your location. All orders are shipped from the USA to Canada, and delivery takes five business days from the date the product reaches Canada.
8. Weather or Natural Disasters. These delays may impact suppliers or shipping times.

You can review the current status of your order by logging in to My Account. To manage your order refer to the action buttons.

• Log in to My Account for the current status of your order and if the Cancel Order option is available, you may submit the cancellation request. Note that your request may not be feasible if the order has begun production and packaging.
• After Production/Shipped Orders. Orders that have already started the production process or have been shipped cannot be cancelled. If your order is no longer needed, please wait for it to be delivered and initiate a return by logging in to My Account. Please be aware that business segment returns may be subject to a 15% restocking fee.  Return T&C apply.
• Non-Dell Products. Once an order is placed, it cannot be cancelled as they are shipped directly by the vendor. If your order is no longer needed, please wait for it to be delivered and initiate a return by logging in to My Account. Please be aware that business segment returns may be subject to a 15% restocking fee. 

If you need to place an additional order, please contact a Dell sales representative at 1-866-640-3355 or visit www.dell.ca.

1. Accept delivery of your order.
2. Log in to My Account and select Orders from the left pane. Click on Return or Exchange Items.
3. Choose between the pre-paid return options:
   • Print return label and drop off to a carrier store near you.
   • Carrier will pick up from your location.
4. Ship your order back to Dell

Follow the status of your return by logging in to My Account select your order number or Dell Purchase ID and click View Return Details.

Will my shipping fees be refunded if I request a return? Will I be charged a restocking fee?

Original shipping charges may not be refundable.

When you initiate a return, you will be credited the order's original value minus shipping and handling charges and any applicable restocking fees. Please note that business segment returns will incur a 15% restocking fee.

• Once you have returned your product, log in to My Account and select Orders from the left pane. Click Open Return Details to check the progress of your return.
• If you have not received your credit or refund within 10-15 business days, contact customer support by logging in to My Account. Then select Orders from the left pane and click Get Help.