Order Support

Check your order's status, view invoices, request a return, and contact support

Get started by entering your order information

Look up your Order by number or use the other options.

Signing in is the most secure way to access your order information and allows you to see all of your orders. Choose the type of account you’d like to sign in to.

My Account

Partner Account

Premier Account

Dell EMC Orders

Please contact your sales representative.

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Most frequently asked questions

Why is my order delayed?

There are several reasons that your order maybe delayed:

Payment Processing: If we are unable to process your payment, this will delay the start of production of your order.

Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.

Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.

Enter your order number above for the most current status of your order. To help you manage your order refer to the “Action Menu” to initiate return, request a cancelation or contact Customer Support.

Can I cancel my order?

Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.

Enter your order number above and if you see “Request Cancellation” option under the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.

After Production/Shipped Orders:: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a Return by entering your order number above and referring to the Action Menu. Return T&C apply.

Can I Change my Order?

Unfortunately, once your order has been submitted, it is immediately entered into our order processing system and cannot be changed.

Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted.

If you need to place an additional order, please contact a Dell sales representative at 1-866-640-3355 or visit us at www.dell.ca and click the Shop Icon.

Can I return my order?

Easy Online Returns - You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.

Accept delivery of your order. If your order has an error, or if you want to return your order for another reason, don’t refuse delivery of your order as this will increase the time it takes to credit your account.
Enter the order number above, from the “Action Menu” click on Return order.
If you need assistance processing your return you may contact Customer Support from the “Action Menu”.

When will I receive my refund?

Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.

If you have not yet received your credit or refund beyond the above timeframe, please contact Customer Support by entering your Dell Order Number above and referring to the “Action Menu”

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