USA
Alienware Elite Care for Elite Gamers

Alienware Elite Care for Elite Gamers

Alienware’s next-level support

Unlock elite gaming support with Alienware Elite Care. Our 24/7 gaming experts provide end-to-end assistance, from installation to optimizing settings for smooth gameplay.

We know gaming.

Talk directly to our elite Alienware support experts, anytime.⁵¹

Support Essentials

Features

Get Alienware Elite Care

Alienware Elite Care

Your ultimate support guardian

Your ultimate support guardian
Full game install, configuration, and game-ready driver setup.
We’ll install game-ready drivers so you’re always ready to play.
We keep your gaming ecosystem connect and running smoothly.⁵²
24/7 access to elite gamer agents to keep your rig in top condition.

Support Essentials

Accidents happen

Alienware Elite Care includes Accidental Damage Service for fast and seamless repairs due to drops, spills and electrical surges.

At your doorstep

When your gaming rig has problems that can’t be fixed remotely, we’ll send a technician to your doorstep, often within 1-2 business days.

Your battery powers your adventures.

With Extended Battery Service, your battery coverage will live on. Game anywhere, worry-free.⁵³

Backup boss.

Our experts assist with backing up important files and memories.

Game without borders.

Support that travels with you on your adventures.

Is your child a gamer?

Start safe gaming today with expert assistance setting up parental controls.

SupportAssist Enabled Features

Your personal guardian

to keep you gaming at peak performance – predicting and resolving issues before they occur.

We scan your gaming PC for active threats;

isolating, deleting, and restoring files corrupted by viruses and malware to keep you secure.

With automated PC optimizations,

you can focus on gaming while we handle the rest: boosting performance, stability and network connectivity.

Get Alienware Elite Care Now

Build the ultimate system. Add Alienware Elite Care when you checkout.

Shop Alienware Deals Explore Alienware

Footnotes:

⁵¹ Designated tech support - Availability may differ outside of North America and is limited to commercially reasonable efforts. For more information, visit www.dell.com/support to determine how to get more assistance. [ ↑ ]

⁵² Specialized Gaming Accessory Support: only available on specialized accessories purchased off Dell.com like virtual reality headsets, gaming simulators, joysticks, gaming wheels, pedals and cockpit simulators, etc.[ ↑ ]

⁵³ Alienware Elite Care provides battery support via warranty coverage for the first year. Extended Battery Service is available in years 2 through 4. Battery support is not available in year 5. Limit of 1 qualified incident. Extended Battery Services is only available on PCs engineered with a battery like laptops. Please see your service description for more details.[ ↑ ]