PowerStore Alerts: Expansion Enclosure and Expansion Enclosure PSU States

Summary: Expansion Enclosure and Expansion Enclosure PSU States may generate error alerts. This article explains some symptoms, causes, and resolutions.

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.
Consultați alte resurse

Symptoms

Issue:
  • The expansion enclosure bus has a cabling issue.
  • Connectivity from node to the expansion enclosure is down.
  • PSU failure is detected.
  • The power supply unit is disconnected.
When Dell PowerStore encounters an issue, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the Dell Technical Support contact options.
 
Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause for the respective alerts is explained in the Resolution section.

Resolution

Alert ID XMS_JBOD_FAULT_REASON_MISCABLED
Alert Text The expansion enclosure bus <bus_num> enclosure <encl_num> has a cabling issue.
Error Code (0x0030A602)
Resolution Cause
The expansion enclosure is not cabled correctly.
Some SAS cables are not connected or are connected incorrectly. 

Solution
 
Note: The SAS drives on the DAE may already be part of the appliance’s I/O service. Do not repair two cables simultaneously.
  • Before repair, see the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide.
  • If connected cables are cabled correctly and I/O service is running, add missing cables according to the diagram. Verify that I/O service is still running after connecting each cable. Do not disconnect a cable once it is connected.
  • For any other format of disconnected cables, crossed cables, or cable reseating, contact your service provider before making any correction.
Alert ID XMS_JBOD_FAULT_REASON_NODE_MISCABLED
Alert Text The expansion enclosure bus <bus_num> enclosure <encl_num> has a cabling issue.
Error Code (0x0030A603)
Resolution Cause
A node is not cabled correctly.
Some SAS cables are not connected or are connected incorrectly.  

Solution
 
Note: The SAS drives on the DAE may already be part of the appliance’s I/O service. Do not repair two cables simultaneously.
  • Before repair, see the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide.
  • If connected cables are cabled correctly and I/O service is running, add missing cables according to the diagram. Verify that I/O service is still running after connecting each cable. Do not disconnect a cable once it is connected.
  • For any other format of disconnected cables, crossed cables, or cable reseating, contact your service provider before making any correction.
Alert ID XMS_JBOD_SHUTDOWN_REASON_CRITICAL_COOLING_FAULT
Alert Text Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because of a critical cooling fault.
Error Code (0x0030AF04)
Resolution Cause
Generated when the Expansion Enclosure is having cooling issues and is shutting down all Drives to prevent them from damage. Only the Drives are shut down. The LCC is still being monitored and provides status and info. There may also be events for Over-Temp Warnings prior to the Shutdown.

Solution
  1. Drives automatically power on when the condition is cleared. 
  2. Check the Expansion Enclosure for any potential blockages to airflow.
  3. Check for hardware-related alerts and take appropriate action. If the issue persists, contact Dell Technical Support for further assistance.
Alert ID XMS_JBOD_SHUTDOWN_REASON_CRITICAL_TEMPERATURE_FAULT
Alert Text Drives on bus >bus_num> enclosure <encl_num> are scheduled to shut down because of a critical temperature fault.
Error Code (0x0030AF03)
Resolution Cause
The ambient temperature may have risen.

Solution
1. Verify that the room temperature has not risen above the threshold.
2. Verify that the Expansion Enclosure PSUs are powered on (power LED lit) and not faulted (fault LED not on).
3. Check the Expansion Enclosure for any potential blockages to airflow.
Alert ID XMS_JBOD_SHUTDOWN_REASON_PSU_NOT_INSTALLED
Alert Text Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because the power supply is not installed.
Error Code (0x0030AF05)
Resolution Cause
Generated when the Expansion Enclosure is shut down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provides status and info. 

Solution
Check for hardware-related alerts and take appropriate action. If the issue persists, contact Dell Technical Support for further assistance.
Alert ID XMS_JBOD_SHUTDOWN_REASON_UNSPECIFIED_HARDWARE_NOT_INSTALLED
Alert Text Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because one or more required hardware components are not installed.
Error Code (0x0030AF06)
Resolution Cause
Generated when the Expansion Enclosure is shut down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provides status and info. 

Solution
Check for hardware-related alerts and take appropriate action. If the issue persists, contact Dell Technical Support for further assistance.
Alert ID XMS_JBOD_SHUTDOWN_REASON_UNSPECIFIED_REASON
Alert Text Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down for an unspecified reason.
Error Code (0x0030AF07)
Resolution Cause
Generated when the Expansion Enclosure is shut down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provides status and info. 

Solution
Check for hardware-related alerts and take appropriate action. If the issue persists, contact Dell Technical Support for further assistance.
Alert ID XMS_JBOD_PSU_INPUT_OFF
Alert Text Expansion enclosure power supply in bus %(bus_num) enclosure %(encl_num) %(location) has no input power.
Error Code (0x00308601)
Resolution Cause
No AC Power to the Expansion Enclosure's power supply.

Solution
1. Examine the Expansion Enclosure's PSU. Look for loose or disconnected power cable. The PSU may also be faulted.    
2. Ensure that there is power to the Expansion Enclosure's.
3. If the issue persists, replace the power cable, or the PSU if warranted.
Alert ID XMS_JBOD_PSU_POWER_FAILURE_AC_LOST
Alert Text No AC feed to the Bus %(bus_num) Enclosure %(encl_num) %(location) Expansion Enclosure PSU was detected.
Error Code (0x00308702)
Resolution Cause
No AC Power to an Expansion Enclosure PSU

Solution
1. Examine the Expansion Enclosure's PSU, it could be the power-cord is loose or is disconnected on the Expansion Enclosure PSU. The PSU may also be faulted.
2. If the issue persists, replace the power cable or PSU if warranted.
Alert ID XMS_JBOD_PSU_POWER_FAILURE_FAILURE_DETECTED
Alert Text The Bus %(bus_num) Enclosure %(encl_num) %(location) Expansion Enclosure PSU AC failure was detected.     
  (0x00308704)
Resolution Cause
An Expansion Enclosure's PSU has faulted.

Solution
Replace the faulty power supply.
If this occurs with a NVMe expansion enclosure, contact Dell Technical Support for assistance.  
Alert ID XMS_JBOD_PSU_FRU_STATE_DISCONNECTED
Alert Text Expansion enclosure %(encl_num) at bus %(bus_num) is disconnected.
Error Code (0x00308B04)
Resolution Cause
The PSU is not fully inserted or is faulted.

Solution
1. Verify that the Expansion Enclosure's PSU is properly seated (the PSU Power LED should be green).   
2. Reseat the Expansion Enclosure's PSU if necessary.
3. Replace the Expansion Enclosure's PSU if necessary.
Alert ID XMS_JBOD_FRU_STATE_FAILED
Alert Text Expansion enclosure %(encl_num) at bus %(bus_num) has faulted.
Error Code (0x00308B03)
Resolution Cause
The expansion enclosure is faulted.

Solution
Replace the expansion enclosure.
If this occurs with a NVMe expansion enclosure, contact Dell Technical Support for assistance.                     
Alert ID  XMS_JBOD_PSU_FRU_STATE_FAILED
Alert Text The bus %(bus_num) enclosure %(encl_num) %(location) power supply unit has failed.
Error Code (0x00308903)
Resolution Cause
This alert is raised due to the high sensitivity of the hardware component checks. The alert is typically auto cleared within approximately two minutes.

Solution
No action is required for this alert unless the alert persists and does not automatically clear.   
If the alert persists, investigate the health of the Power Supply.

See article 207773 PowerStore: NVMe expansion enclosure temporary Power Supply Alert
Alert ID XMS_JBOD_OVERTEMP_WARNING_TRUE
Alert Text Bus %(bus_num) enclosure %(encl_num) has exceeded the temperature warning threshold.
Error Code (0x0030AD01)
System Impact If the system remains in this condition for a long duration, the drives in the enclosure are going to shut down.   
Resolution Cause
Expansion enclosure has exceeded the temperature warning threshold.

Solution
Check the environmental controls.
Alert ID

XMS_JBOD_PSU_FRU_STATE_DISCONNECTED
Alert Text

Expansion enclosure controller is disconnected.
Error Code (0x00308B04)
Resolution

Cause
Expansion enclosure is unplugged or connectivity to the expansion enclosure is down.

Solution

  1. Visual inspection that Expansion Controller cables are fully inserted.
  2. Replace any faulty cables.
  3. Follow up with Support if any part is faulted.

Produse afectate

PowerStore
Proprietăți articol
Article Number: 000130344
Article Type: Solution
Ultima modificare: 18 iun. 2025
Version:  14
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.