How to Troubleshoot a 003-xxx Error on the 5100cn / 5110cn Dell Color Laser Printer

Table of Contents:

1. 003-XXX Restart Printer

This article provides information on "How to Troubleshoot a 003-xxx Error on the 5100cn / 5110cn Dell Color Laser Printer"

1. 003-XXX Restart Printer

If you receive one of the following errors listed below, please try these steps to resolve.

003-340 Restart Printer, 003-356 Restart Printer fuser

1. Turn the printer off using the power switch on the right side of the printer.
2. Remove the communication cable linking the Printer to the PC (USB or Network/Ethernet depending on your set-up).
3. Wait 10 seconds, then turn the printer on. After the printer starts, check if the error message has cleared.
4. If the error message persists, check the error on the printer LCD:
   • 003-340 Restart Printer: Try swapping in another Fuser, if Issue persists, please contact Dell Technical Support.
   • For instructions on Fuser removal and re-seating please see: How to Remove and Install the Fuser on the 5110cn Dell Laser Printer.
   • 003-356 Restart Printer:
      
     Caution: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.
      
     1. This can be caused by inserting a 5100cn Fuser in to a 5110cn and vice versa, as they both look identical. Check you are using the correct fuser, or try a known good working one from another printer of the same type. By providing the Serial Number to Dell technical support, they can confirm that you have the correct type.
     2. If you have the correct Fuser, turn the printer off using the power switch on the right side of the printer and disconnect the AC power cable.
     3. Press the front cover latch and swing the front cover open (Figure 1).
        
         
     4. Press the button as shown in (Figure 2) and open the top cover.
        
         
     5. Grab the imaging drum by its handle and lift it out of the printer. Check the imaging drum for any signs of damage.
     6. Clean the contact points on the left side (Figure 3) and right side (Figure 4) of the imaging drum with a clean, dry, lint-free cloth.
        
        
        
         
     7. Clean the drum contact points on left side (Figure 5) and right side (Figure 6) of the printer frame.
        
        
        
         
     8. Reinsert the imaging drum, and then close the top cover and front cover.
     9. Reconnect the AC power cable, turn the printer on, and check if the error still occurs. If the error still occurs, please contact Dell Technical Support.

More info can be found in the 5100cn User’s Guide or the 5110cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.