Alienware 시스템의 사운드 문제 해결

Alienware 시스템의 사운드 문제 해결



Alienware 시스템의 사운드 문제 해결

The following article will show you how to troubleshoot sound issues on your Alienware system.

Supported Systems:

Alienware Laptops Alienware Desktops

Run a Sound Card Diagnostic First


Recommended troubleshooting

If the device you are looking for is not shown on the list do the following:

  1. Play a music file or a video with audio
  2. Check the volume is not on Mute

    • Click on the icon at the lower right hand corner of your screen
    • Click on the icon to mute and unmute the speakers

      Muted Not Muted

      Note: A green bar should go up and down, as shown on the picture above, when audio is being played, if the audio is mute or the speakers are disconnected this bar will turn gray.

  3. Set the correct playback devices

    • Right Click on the icon at the lower right hand side of your screen
    • Click Playback devices

      All your playback devices such as speakers, digital outputs or your TV should be listed here

    • Right Click on the device you want to play audio
    • Click Set as Default Device
    • Right Click on the icon at the lower right hand side of your screen
    • Click Playback devices
    • Right Click in the middle of the screen
    • Click Show Disabled Devices and Show Disconnected Devices
    • Right Click on the playback device you need
    • Click Enable

  4. Check your Speaker/Headphone configuration

    • Right Click on the icon at the lower right hand side of your screen
    • Click Playback devices
    • Right Click on your speakers
    • Click Configure Speakers
    • Follow the setup wizard

  5. Uninstall the Audio Driver from Programs and Features inside Windows Control Panel

    It will be called Realtek Audio, Sound Blaster Recon 3Di or Alienware Audio depending on yuour system model

  6. Make sure you BIOS is up to date. Follow our article on How to run a BIOS update on an Alienware Computer
  7. Download and install the latest Audio Driver from our Drivers Page
  8. Try headphones or other set of speakers
  9. Check that your speakers are properly connected. Check the specifications for your system in out article Top Solutions for your Alienware article
  1. Check your Speaker/Headphone configuration

    • Right Click on the icon at the lower right hand side of your screen
    • Click Playback devices
    • Right Click on your speakers
    • Click Configure Speakers
    • Follow the setup wizard

  2. Make sure you BIOS is up to date. Follow our article on How to run a BIOS update on an Alienware Computer
  3. Download and install the latest Audio Driver from our Drivers Page
  4. Try headphones or other set of speakers
  5. Check that your speakers are properly connected. Check the specifications for your system in out article Top Solutions for your Alienware article

Run a Microphone Diagnostic First

  1. Right Click on the icon at the lower right hand side of your screen
  2. Click Recording devices
  3. Right Click on your microphone or headset
  4. Click Set as default device
  5. Right Click on your microphone or headset
  6. Click Properties
  7. Go to the Levels tab
  8. Adjust the levels to your needs and clikc Ok when you are done

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빠른 팁(Quick Tips) 콘텐츠는 매일 문제를 해결하는 Dell 지원 전문가가 직접 게시합니다. 신속한 게시를 위해, 빠른 팁에는 개발 중이거나 성공적인 문제 해결을 위해 보류 중인 솔루션이나 대안의 일부만 포함되어 있을 수 있습니다. 이러한 빠른 팁은 Dell에서 검토, 확인 및 승인되지 않았기 때문에 적절한 주의를 가지고 사용되어야 합니다. Dell은 고객이 빠른 팁의 절차나 조언을 수행함으로써 발생할 수 있는 모든 손실(데이터 손실, 이익 또는 매출의 손실을 포함하되 이에 국한되지 않음)에 대해 책임을 지지 않습니다.

문서 ID: SLN117556

최종 수정일: 2018.07.20 12:48


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