Dell RemoteAssist terms and conditions

The Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system. Please remain at your system throughout the entire session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by selecting "X" in the upper right-hand corner of session window.

Dell will access, collect and use certain information during your session for limited purposes. For more information, please see the heading "Collection and Use of Data" below.

Downloading the Dell RemoteAssist Software

By downloading, you agree to the Dell Software License Agreement and the Dell Privacy Policy. The use of the Dell RemoteAssist program is also subject to the terms of your Service Agreement and Terms and Conditions of Sale. By downloading, you also acknowledge that:

• Dell RemoteAssist sessions may be monitored or recorded for quality control purposes.
• Dell's representatives may be located outside of the U.S. You agree that you will not export any controlled technology or software during the remote session unless that export is authorized.
• If potentially illegal, suspicious or dangerous activity is discovered during the course of the Dell RemoteAssist session, Dell reserves the right to report it to appropriate agencies, including law enforcement.

To use Dell RemoteAssist, you will need to be guided by a Dell technician.
After the service contact, the Dell RemoteAssist application will automatically uninstall.

Please read the terms with your technician. Click the "I Agree" button if you agree to them.