Send Your Dell Laptop for Repairs

Dell offers an automated way to create a “collect and return” service without contacting Dell technical support.

Our Dell certified technicians help diagnose and repair* your laptop at the Dell repair center.

*Warranty terms and conditions apply. For issues not covered under the automated self-dispatch feature, Dell technical support can help diagnose and schedule a collect and return service as per the warranty coverage of your laptop.

Watch this video to learn how to send your Dell laptop for repairs using our collect and return service.

Which devices can be sent for repairs using the automated “collect and return” service?

Alienware, Chromebook, Inspiron, Latitude, Precision Mobile Workstation, Vostro, and XPS laptops with an active hardware warranty are supported.

Where is the automated “collect and return” service currently available?

The automated collect and return service is presently offered in France, Germany, Italy, the Netherlands, Poland, and the United Kingdom.

What issues are covered under the automated “collect and return” service?

The automated mail-in repair service is offered for display or video issues, power and startup issues, or hard drive related issues.

Can I send my laptop to the repair center for other issues?

The automated collect and return service is not available for issues other than those listed above. However, as per the warranty coverage of your Dell laptop, Dell technical support may require you to send your laptop to the Dell repair center for in-warranty repairs.

How to schedule an automated Dell collect and return service?

Step 1: Schedule a repair service

1. Go to www.dell.com/support.
2. Identify your Dell laptop using the Service Tag.
3. In the Contact Support floating tile, click Technical Support.
4. Identify the symptom or issue that your Dell laptop is experiencing.
   NOTE: This automated mail-in service is available for Video Display Issues, Power and Startup, or Hard Drive Related issues. For other issues, contact Dell technical support to schedule a mail-in repair service.
   
5. Under the Collect & Return service section, click Get Started.
   
6. Fill the form with all the required information and submit the request.

Step 2: Pack and ship your system.

1. Dell repair center will contact you to arrange the collection date for your laptop.
2. Before shipping your computer, don’t forget to:
   
   1. Back up your data. We may have to reinstall the original factory-installed operating system during the repair. This could mean you’ll lose your data (including programs, features, and settings).
   2. Remove any confidential or proprietary information. Dell is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
   3. Remove accessories. Don’t forget to remove your memory cards, flash drives, CD drives, SIM cards, or any other external device.
   4. Keep other accessories with you. Don’t send keyboard, mouse, and other external devices.
   5. Include the AC adapter with power cord in the box.
3. Follow the packaging and shipping instructions sent to the email address you provided at the time of scheduling the collect and return service.

If your system requires an operating system reinstall, it is restored to the Windows version that was originally installed on the computer.

Go to Dell Digital Delivery or Dell Digital Locker to download Microsoft Office and other software purchased through Dell. For purchases made outside of Dell, use the installation resources provided to you at the time of purchase.

Step 3: Diagnose and repair your system.

On receipt into the Dell’s repair facility, a certified Dell technician will diagnose and repair your laptop at our repair facility and send a detailed report.

Step 4: Receive your system.

The device will be repaired within approximately 10-12 business days from the date of pickup.

Video Resources