PowerEdge: YUM upgrade/update with Red Hat Enterprise Linux 7.5 fails with libsmbios dependency error

Summary: How to resolve the YUM issue with OpenManage Server Administrator (OMSA) and Red Hat Enterprise Linux (RHEL) 7.5 including the released OMSA 9.1.0.2 patch with step-by-step instructions. ...

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Symptoms

The following YUM upgrade error may occur when attempting to upgrade to Red Hat Enterprise Linux (RHEL) 7.5. The same error will occur when trying to perform a YUM update after Red Hat® Enterprise Linux® 7.5 was installed.

Error: Package: srvadmin-storage-9.1.2-2941.12746.el7.x86_64 (installed)
Requires: libsmbios.so.2()(64bit)

Removing: libsmbios-2.3.1-2941.12746.el7.x86_64 (installed)
libsmbios.so.2()(64bit)
Updated By: libsmbios-2.3.3-6.el7.x86_64 (InstallMedia)
Not found


Or installing Dell OpenManage Server Administrator (OMSA) 9.1.0 on a Red Hat® Enterprise Linux® 7.5 system will exhibit similar fatal installation errors.

 

Cause

OMSA 9.1.0 does not officially support Red Hat® Enterprise Linux® 7.5 given this operating system version released several months after the release of this version of OMSA. OMSA contains a version of libsmbios RPM that is incompatible with significant changes to the newer libsmbios bundled with Red Hat® Enterprise Linux® 7.5 media.

Resolution

 

  • If the system already has OMSA installed, then the "yum upgrade" to Red Hat® Enterprise Linux® 7.5 will fail because of the libsmbios conflict. OMSA continues to function normally.
  • If OMSA 9.1.0 is fresh installed on a Red Hat® Enterprise Linux® 7.5 system, then attempts to run a "yum update" to check for new OS security patches, so on will also fail due to the libsmbios conflict. OMSA will continue to function normally

An OMSA 9.1.0.2 patch for these two scenarios is now available at https://www.dell.com/support/home/Drivers/DriversDetails?driverid=3R1H1. The patch can be installed both before or after a Red Hat® Enterprise Linux® 7.5 upgrade has been performed.
 

  • If OMSA has not been installed yet on a Red Hat® Enterprise Linux® 7.5 system but the optional newer libsmbios RPM is already installed, then the OMSA installer fails to install OMSA RPMs because of the libsmbios conflict.

For this scenario, the preexisting libsmbios library from Red Hat® Enterprise Linux® 7.5 must be uninstalled before the OMSA 9.1.0 install proceeds. Once OMSA 9.1.0 completes installation then install the OMSA 9.1.0.2 patch.

This issue has also been fixed for OMSA 9.1.1 which supports Dell PowerEdge R840 and 940xa models and all future OMSA versions.

Affected Products

Dell OpenManage Server Administrator Version 9.1, Dell OpenManage Server Administrator Version 9.1.1, Dell OpenManage Server Administrator Version 9.1.2, Red Hat Enterprise Linux Version 7

Products

PowerEdge C6420, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX840C, PowerEdge R240, PowerEdge R340, PowerEdge R440, PowerEdge R540, PowerEdge R640, PowerEdge R6415, PowerEdge R740 , PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R840, PowerEdge R940, PowerEdge R940xa, PowerEdge T140, PowerEdge T340, PowerEdge T440, PowerEdge T640 ...
Article Properties
Article Number: 000177156
Article Type: Solution
Last Modified: 18 Dec 2024
Version:  5
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