RecoverPoint for VMs: Add vRPA Operation Fails with Error "Could not get RPA details."

Failure to add a new vRPA node to a RecoverPoint cluster.

The following error is reported when adding a new vRPA node to a RecoverPoint cluster:

ERROR - could not get RPA details.

Another possible error:

Failed to verify Vc credentials

The RecoverPoint for VMs clusterLogic logs:

2024/03/26 15:34:44.461 [pool-214-thread-72] (BaseInstallationServerAdapter.java:310) ERROR - errorType: OPERATION_FAILED , userMSG: Operation failed. Failed to verify Vc credentials.
2024/03/26 15:34:44.461 [pool-214-thread-72] (BaseInstallationServerAdapter.java:317) ERROR - Transaction failed. transactionId=21, timeoutInSeconds=350, errorMSG=Operation failed. Failed to verify Vc credentials., errorType=OPERATION_FAILED, value=null
2024/03/26 15:34:44.461 [pool-214-thread-72] (BaseRpaCall.java:52) ERROR - GetRpaDetailsCall failed.
java.lang.RuntimeException: Operation failed. Failed to verify Vc credentials.
        at com.emc.recoverpoint.cluster_logic.proxy.BaseInstallationServerAdapter.getResultFromTransaction(BaseInstallationServerAdapter.java:318)
        at com.emc.recoverpoint.cluster_logic.proxy.BaseInstallationServerAdapter.getTransactionResult(BaseInstallationServerAdapter.java:244)
        at com.emc.recoverpoint.cluster_logic.proxy.BaseInstallationServerAdapter.getTransactionResult(BaseInstallationServerAdapter.java:185)
        at com.emc.recoverpoint.cluster_logic.proxy.BaseInstallationServerAdapter.getTransactionResult(BaseInstallationServerAdapter.java:181)
        at com.emc.recoverpoint.cluster_logic.proxy.InstallationServerClientImpl.getRPADetails(InstallationServerClientImpl.java:110)
        at com.emc.recoverpoint.cluster_logic.cl_rpa_adapter_core.calls.GetRpaDetailsCall.innerCall(GetRpaDetailsCall.java:18)
        at com.emc.recoverpoint.cluster_logic.cl_rpa_adapter_core.calls.GetRpaDetailsCall.innerCall(GetRpaDetailsCall.java:8)
        at com.emc.recoverpoint.cluster_logic.cl_rpa_adapter_core.calls.BaseRpaCall.call(BaseRpaCall.java:37)
        at com.emc.recoverpoint.cluster_logic.cl_rpa_adapter_core.RpaAdapterImpl.getRpaDetails(RpaAdapterImpl.java:39)
        at com.emc.recoverpoint.deployment.validation.tasks.BuildRPADetailsTask.getRPADetailsOneCall(BuildRPADetailsTask.java:58)
        at com.emc.recoverpoint.deployment.validation.tasks.BuildRPADetailsTask.perform(BuildRPADetailsTask.java:43)
        at com.emc.recoverpoint.deployment.validation.tasks.BuildRPADetailsTask.perform(BuildRPADetailsTask.java:21)
        at com.emc.recoverpoint.utils.javainfra.status.tasks.Task.executeSync(Task.java:91)
        at com.emc.recoverpoint.utils.javainfra.status.tasks.Task.call(Task.java:142)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:823)
2024/03/26 15:34:44.462 [pool-214-thread-72] (GeneralUtils.java:75) ERROR - could not get RPA details.

The vRPA being added cannot communicate with the vCenter Server.

User should examine connectivity between the new vRPA and the vCenter server. It could be due to a blocked port (443) on a Firewall, or a routing issue.

Use RecoverPoint for VMs CLI command update_vcenter_server_registration -f to update credentials and certificate and verify they work:

Site1> update_vcenter_server_registration -f
Enter RPA cluster name:
Site1
Enter vCenter Server name:
VCSA-Site1.lab.com
Enter new vCenter Server name, or press 'Enter':

Whould you like to change the connection paramters and credentials?(y/n)y
Enter new vCenter Server IP address: (Default: Keep current value of xx.xx.xx.xx)

Enter new vCenter Server port: (Default: Keep current value of 443)

Enter new username: (Default: Keep current value of administrator@vsphere.local)

Enter password:

Validate credentials? (Default is 'yes')
1) yes
2) no
Select, or press 'ENTER' 1


Here is the retrieved array certificate.

Issuer: O=VCSA-Site1.lab.com, ST=California, C=US, DC=local, DC=vsphere, CN=VCSA-Site1
Subject: O=VMware, L=Palo Alto, ST=California, C=US, CN=VCSA-Site1.lab.com
Not before: Fri Mar 01 16:51:38 UTC 2024
Not after: Sun Mar 01 16:51:38 UTC 2026
MD5: xxxxxxxxc718d4e1fa5c822xxxxxxxx
SHA1: xxxxxxxxfe82c1c91fee70b4cf805a3xxxxxxxx
SHA512: xxxxxxxxa27aea9ad28be80c7338d48ab8fddfbcf2xxxx955076215xxxxf5ee922a9e10080a71f382367b062d47d2118dc00c58c64c7xxxxxxxxxxxxxxxx

vCenter Server registration updated successfully.