PowerMax: Symcli Command Fail "Requested feature not supported for microcode or SYMAPI version"

All Solutions Enabler commands return the error, "The requested feature is not supported for this microcode or SYMAPI version" after the PowerMaxOS is upgraded to 10.2 or 10.3.

The standalone Solutions Enabler version is not compatible with the PowerMaxOS version running in the array.

• Solutions Enabler version 10.2 is required to manage systems with PowerMaxOS 10.2
• Solutions Enabler version 10.3 is required to manage systems with PowerMaxOS 10.3

To check the Solutions Enabler version, run the following command from the host:

symcli

Review the Dell Solutions Enabler 10.3.0 Installation and Configuration Guide 

SYMAPI database access is not forward compatible because a SYMAPI library cannot access a database that a newer version of a SYMAPI application created. For example, if the version of the local library becomes out of sync with the version of the local SYMAPI database (as a v9.0 SYMAPI library call from a SYMAPI client attempting to access a v10.3 database), it returns the error "SYMAPI_C_DB_FILE_TOO_NEW."

This restriction relates only to local databases. In client and server environments, SYMAPI automatically resolves access to a server database of a later version. SYMAPI performs all the necessary translation of information between the client and the server.

The SE version and PowerMax OS version must match. For the detailed upgrade path and procedure, please refer to KB 000021788