Dell EMC Unity: Call home alert 14:60284 The disk has reached the end of its service life and needs to be replaced (User Correctable)

Error: The disk has reached the end of its service life and needs to be replaced.

Alert Message ID: 14:60284 ALRT_DISK_EOL_COPY_COMPLETED

When a disk reaches the end of its service life and user data copy is completed , a call home alert is generated asking to replace the drive.

Do not start by replacing the drive. Instead, search the support site by the drive part number and check the related articles on instructions on how to upgrade the Unity OE code and the Drive Firmware to the latest revisions available.

Review DTA article 542005: DTA 542005: Dell EMC Unity: Certain SSD drives are improperly calculating the number of days before End of Life (EOL) (User Correctable)  and KB article 539664: Dell EMC Unity: Certain SSD drives prematurely set EOL-End of Life flags, inducing unnecessary drive replacement (User Correctable)  before doing any replacements to make sure that this is not a false positive.

A drive that is already experiencing the EOL issue can be restored with software commands.

Note: Certain SSDs do not need to be replaced for this issue.

If the Dell EMC Unity array is reporting the dial home 14:60284 for one of the below 38 part numbers,verify that the Unity OE code and the Drive Firmware are updated to the latest release first.
 

5051739	5052379
5052154	5052380
5051740	5052377
5052155	5052378

 

5052556	5052582	5053160
5052557	5052583	5053161
5052558	5052584	5053162
5052559	5052585	5053163
5052576	5052669	5053166
5052577	5052670	5053167
5052578	5053156	5053168
5052579	5053157	5053169
5052580	5053158	5053170
5052581	5053159	5053171

For multiple drive EOL reports for a part number and before taking any action, contact Dell EMC Technical Support or your Authorized Service Representative, and quote this KB article ID.

• For more information on how to upgrade the Unity OE code, refer to KB article 490297: Dell EMC Unity: How to Upgrade Dell EMC Unity OE code, (User Correctable).   
• For more information about the latest Unity Drive Firmware Packages and how to apply, refer to KB article 490700: Dell EMC Unity: Drive Firmware Upgrade Instructions and Information. (User Correctable)

If it is determined that the array is running the latest Unity OE code and the latest drive firmware package or the SSD drive reporting the EOL is not included among the affected part numbers mentioned above, then proceed with normal drive replacement.

CRU VIDEO AVAILABLE!  Dell EMC has produced a short video explaining and demonstrating this change. View the video through the following video:

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