VxRail: Upgrade Error Failed to Set Customized Depots
Summary: VxRail upgrade error "Failed to upload bundle: Trigger set customized depot meets exception" with vlcm enabled, online depot URL is not valid or cannot be reached now.
Symptoms
VxRail has vLCM enabled, prior to upgrade to VxRail 7.0.x.
Then while performing the upgrade to VxRail 7.0.x, it fails with the error below:
Failed to upload bundle: VxRail_COMPOSITE-XXXX.zip Trigger set customized depot meets exception, detail: Meet error in vlcm service request exchange.....
lcm-web.log:
2022-05-17 02:49:13,848 ERROR [SURROGATE] [org.springframework.amqp.rabbit.RabbitListenerEndpointContainer#1-1] c.v.l.a.LCMServiceImpl [LCMServiceImpl.java:913] Trigger set customized depot meets exception, detail:
com.dellemc.vxrail.lcm.data.provider.out.VlcmServiceWriteException: Meet error in vlcm service request exchange, please check log for detail.{"message": "Internal Server Error"}
at com.dellemc.vxrail.lcm.data.provider.utils.HttpUtilsForVlcm.postVlcmHttpResponse(HttpUtilsForVlcm.java:94)
at com.dellemc.vxrail.lcm.data.provider.repositories.service.VlcmAPIService.setOnlineDepots(VlcmAPIService.java:164)
at com.dellemc.vxrail.lcm.data.provider.out.VlcmServiceMicroWriter.setCustomizedOnlineDepots(VlcmServiceMicroWriter.java:95)
at com.vce.lcm.api.LCMServiceImpl.vlcmCustomizedDepotProcess(LCMServiceImpl.java:890)
at com.vce.lcm.api.LCMServiceImpl.uploadLocalCompositeBundle(LCMServiceImpl.java:828)
at com.vce.lcm.api.LCMServiceImpl.resumeUploadCompositeBundle(LCMServiceImpl.java:1146)
at com.vce.lcm.api.LCMServiceImpl.uploadAcgCompositeBundle(LCMServiceImpl.java:1134)
at com.vce.lcm.api.LCMServiceImpl.uploadACGUpgradeBundle(LCMServiceImpl.java:362)
at com.emc.mystic.manager.upgrade.service.VirtualApplianceServiceImpl.startUploadOfUpgradeBundle(VirtualApplianceServiceImpl.java:775)
at com.emc.mystic.manager.upgrade.service.VirtualApplianceServiceImpl.triggerUploadOfUpgradeBundleFromDeployMessage(VirtualApplianceServiceImpl.java:557)
at com.emc.mystic.manager.upgrade.service.VirtualApplianceServiceImpl.processUploadOfUpgradeBundle(VirtualApplianceServiceImpl.java:495)
short.term.log:
2022-05-16-07:12:08 microservice.do-cluster "2022-05-16 07:12:08,275 [ERROR] <Dummy-1149:140446016676424> request.py log_response() (131): [REQUEST END] The request could not be understood by the server due to malformed syntax. Response status: 400 BAD REQUEST, Response body: ['{""error_type"": ""INVALID_ARGUMENT"", ""messages"": [{""args"": [""https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml""], ""default_message"": ""Online Depot URL \'https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml\' is not valid or cannot be reached now."", ""localized"": ""Online Depot URL \'https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml\' is not valid or cannot be reached now."", ""id"": ""com.vmware.vcIntegrity.lifecycle.depots.online.Invalid""}]}']"
2022-05-16-07:12:08 microservice.vlcm "2022-05-16 07:12:08,276 - DEBUG - connectionpool(461) - http://api-gateway:8080 ""POST /rest/vxm/internal/do/v1/vc/api/esx/settings/depots/online HTTP/1.1"" 400 556"
2022-05-16-07:12:08 microservice.vlcm "2022-05-16 07:12:08,278 - INFO - do(112) - Call do response status code: 400. "
2022-05-16-07:12:08 microservice.vlcm "2022-05-16 07:12:08,278 - INFO - online_depot_service(42) - INVALID_ARGUMENT"
2022-05-16-07:12:08 microservice.vlcm "2022-05-16 07:12:08,278 - ERROR - app(1892) - Exception on /vlcm/v1/depot/online [POST]"
2022-05-16-07:12:08 microservice.vlcm "Traceback (most recent call last):"
2022-05-16-07:12:08 microservice.vlcm " File ""/usr/local/venv/lib64/python3.6/site-packages/flask/app.py"", line 1950, in full_dispatch_request"
2022-05-16-07:12:08 microservice.vlcm " rv = self.dispatch_request()"
2022-05-16-07:12:08 microservice.vlcm " File ""/usr/local/venv/lib64/python3.6/site-packages/flask/app.py"", line 1936, in dispatch_request"
2022-05-16-07:12:08 microservice.vlcm " return self.view_functions[rule.endpoint](**req.view_args)"
2022-05-16-07:12:08 microservice.vlcm " File ""/usr/local/venv/lib64/python3.6/site-packages/flask_restplus/api.py"", line 325, in wrapper"
2022-05-16-07:12:08 microservice.vlcm " resp = resource(*args, **kwargs)"
2022-05-16-07:12:08 microservice.vlcm " File ""/usr/local/venv/lib64/python3.6/site-packages/flask/views.py"", line 89, in view"
2022-05-16-07:12:08 microservice.vlcm " return self.dispatch_request(*args, **kwargs)"
2022-05-16-07:12:08 microservice.vlcm " File ""/usr/local/venv/lib64/python3.6/site-packages/flask_restplus/resource.py"", line 44, in dispatch_request"
2022-05-16-07:12:08 microservice.vlcm " resp = meth(*args, **kwargs)"
2022-05-16-07:12:08 microservice.vlcm " File ""/home/app/api/vlcm_api.py"", line 64, in post"
2022-05-16-07:12:08 microservice.vlcm " depot_service.add_depot(depot_url)"
2022-05-16-07:12:08 microservice.vlcm " File ""/home/app/services/online_depot_service.py"", line 46, in add_depot"
2022-05-16-07:12:08 microservice.vlcm " raise Exception(response.content)"
2022-05-16-07:12:08 microservice.vlcm "Exception: b'{""error_type"":""INVALID_ARGUMENT"",""messages"":[{""args"":[""https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml""],""default_message"":""Online Depot URL \'https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml\' is not valid or cannot be reached now."",""localized"":""Online Depot URL \'https://<vxm_ip_or_fqdn>/vlcm/depot/vlcm/components/ESXi-7.0.3_19482537-8f99f6c1/index.xml\' is not valid or cannot be reached now."",""id"":""com.vmware.vcIntegrity.lifecycle.depots.online.Invalid""}]}'"
Cause
Usually, VxRail Manager's SSL certificate is replaced with a self-signed certificate.
Resolution
Follow the below steps to replace the VxRail Manager SSL cert signed by VMCA.
- Regenerate VxRail Manager SSL cert by running the below script on VxRail Manager:
python /etc/vmware-marvin/scripts/lcm/scripts/import_vc_generated_vxm_cert_enhance.py -c <vc_fqdn> -u <vc_mgmt_account> -p <vc_mgmt_passwd> -s root -t <vc_root_passwd> -x <vxm_ip> -n <vxm_fqdn>
Note: Add a ' at the beginning and end of the passwords IF you have special characters in the password.
python /etc/vmware-marvin/scripts/lcm/scripts/import_vc_generated_vxm_cert_enhance.py -c <vc_fqdn> -u <vc_mgmt_account> -p <vc_mgmt_passwd> -s root -t <vc_root_passwd> -x <vxm_ip> -n <vxm_fqdn> -v
Note: Add a ' at the beginning and end of the passwords IF you have special characters in the password.
python /etc/vmware-marvin/scripts/lcm/scripts/import_vc_generated_vxm_cert_enhance.py -h Usage: import_vc_generated_vxm_cert_enhance.py [options] Options: -h, --help show this help message and exit -c ADDRESS, --address=ADDRESS Address of VC to connect to -u MGT_USERNAME, --management-username=MGT_USERNAME user name to use when connecting to VC -p MGT_PASSWORD, --management-password=MGT_PASSWORD Password to use when connecting to VC -s GUEST_USERNAME, --guest-username=GUEST_USERNAME user name to use when running guest OS operation on VC -t GUEST_PASSWORD, --guest-password=GUEST_PASSWORD Password to use when running guest OS operation to VC -x VXM_IP, --vxm-ip=VXM_IP The VXM IP, must provide it when this script is not running on VXM server -n VXM_FQDN, --vxm-fqdn=VXM_FQDN The VXM fqdn, must provide it when this script is not running on VXM server -v, --external-vc The external vc flag, must set true if VC is external. -e, --encrypted-auth The flag to claim provided auth are encrypted, need to decrypt when script running. -m, --m2m-enabled The flag to claim if hosts enable m2m
The below is a Sample output in a Lab with an internal vCenter:
vxm:/home/mystic # python /etc/vmware-marvin/scripts/lcm/scripts/import_vc_generated_vxm_cert_enhance.py -c vcluster101-vcsa.vv009.local -u administrator@vsphere.local -p 'Testvxrail123!' -s root -t Testvxrail123! -x 172.16.10.200 -n vcluster101-vxm.vv009.local
Below is the script output:
Start to connect VC: vcluster101-vcsa.vv009.local
Succeed to connect VC
VXM ip: 172.16.10.200, VXM fqdn: vcluster101-vxm.vv009.local, VC fqdn: vcluster101-vcsa.vv009.local
Getting VM via ip: vcluster101-vcsa.vv009.local
VC VM: vcluster101-vcsa.vv009.local 172.16.10.201
Create temporary SSL cert folder on VC: /tmp/ssl_cert-172.16.10.200-5203
Generate private key for vxm cert
Generate certtool config file
Generate vxm cert
Backup root cert
Generate import ssl cert API script
#!/bin/sh
# Import cert
get_cert_data() {
while read -r line; do
# first line and not empty line
if [[ -z $x ]] && [[ -n $line ]]; then
x=$x"$line"
# other line and not empty line
elif [[ ! -z $line ]]; then
x=$x"\n""$line"
fi
done <$1
echo $x
}
generate_post_data() {
cat <<EOF
{"cert":"${vxm_cert}","primary_key":"${vxm_private_key}","root_cert_chain":"${root_cert}","password":"testpassword"}
EOF
}
vxm_key_file=$1
vxm_crt_file=$2
root_crt_file=$3
vxm_key_filter_file=$4
cat $vxm_key_file | sed -n -e "/BEGIN RSA PRIVATE KEY/, $"p >$vxm_key_filter_file
vxm_cert=$(get_cert_data $vxm_crt_file)
echo "vxm cert: $vxm_cert"
echo ""
root_cert=$(get_cert_data $root_crt_file)
echo "root cert: $root_cert"
echo ""
vxm_private_key=$(get_cert_data $vxm_key_filter_file)
echo "vxm private key: $vxm_private_key"
echo ""
echo $(generate_post_data)
i=1
while [[ $i -le 5 ]]; do
result=`curl -k -X POST -H "Content-Type:application/json" -H "Authorization: Basic $5" https://$6/rest/vxm/$7/certificates/import-vxm --data "$(generate_post_data)"`
echo "result: $result"
echo ""
message=$(echo $result | grep "message")
if [[ $message =~ "successfully" ]]; then
echo "Successfully"
exit 0
else
echo "Import cert retry: $i"
echo ""
let i++
sleep 60
fi
done
if [[ $i -eq 5 ]]; then
echo "Fail"
exit 1
fi
Run import SSL cert API script
Finish to import VC generated cert to VXM.
- Retry upgrade
"Failed to decode JSON object: Invalid control character at: line 1 column 4421 (char 4420)". The certificate update API must be executed manually to resolve the issue:
- API to call "Update the VxRail Manager certificate(Version 2)"
- VxRail endpoint:
https://<< vxrm ip>>/rest/vxm/api-doc.html?#/operations/v2_certificates_import_vxm_post - Path: Access VxRail API webpage and navigate to "Certificate -> Update the VxRail Manager certificate(Version 2)"

Example snippet:
curl --request POST \
--url https://172.xxx.xx.xx/rest/vxm/v2/certificates/import-vxm \
--header 'Authorization: Basic YWRtaW5pc3RyYXRvckB2c3BoZXJlLmxvY2FsOlRlc3R2eHJhaWwxMjMh' \
--header 'Content-Type: application/json' \
--data '{
"cert": "-----BEGIN CERTIFICATE-----...",
"primary_key": "-----BEGIN ENCRYPTED PRIVATE KEY-----...",
"root_cert_chain": "-----BEGIN CERTIFICATE-----...",
"password": "testPassword"
}'
Replace the three dots with the complete, raw text content of the PEM files, formatted as a single-line string with newline characters (\n). (The content of new certificate must be in PEM format)