NMC: Arabic characters are not displayed correctly in NMC recover

Summary: Arabic characters display correctly in the Windows User program but fail to render properly in NMC Recover.

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Symptoms

  •  Arabic characters are not displayed correctly in the NMC when displaying the file names in the Recover Configuration wizard.
  • Arabic characters display correctly in the Windows User program. 
  • The Arabic language pack is installled on the NetWorker Server, NetWorker Management Console (NMC) server, and NMC client. 


 

NetWorker Management Console

Cause

This is a known limitation in NetWorker.

Resolution

If the NMC server is not in US locale, perform the following steps:

  • Stop the GST service on the NMC server.
  • Take a backup copy of gconsole.jnlp. On a Windows NMC server, this is located under   C:\Program Files\EMC NetWorker\Management\GST\web). On a Linux NMC server, this is located under /opt/lgtonmc/web.
  • Edit the gconsole.jnlp file. Add the following two lines  inside <application-desc> section towards the end.

<argument>-e</argument>
<argument>utf-8</argument>

  • Start the GST services on NMC server host
  • On the client machine where NMC GUI is to be launched, clear the java web cache and temp files.
  • Launch the NMC GUI.

Affected Products

NetWorker, NetWorker Management Console
Article Properties
Article Number: 000048756
Article Type: Solution
Last Modified: 10 رمضان 1447
Version:  6
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