Dell Unity: Need to make changes to customers user account for Integrated SRS (User Correctable)
Zusammenfassung: Need to make changes to the customer account so Integrated SRS will work on Dell Unity.
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Symptome
Need to make changes to the customer account so Integrated SRS will work on Dell Unity.
Ursache
Intergraded SRS is looking for the user in "Support Credentials" portion of Unisphere to have specific attributes in the backend database. The user in "Support Credentials" should be set to authorized contact and company admin.
Lösung
Contact Dell's eServices team to review your support account and make any necessary changes. The eServices team can be contacted by going to https://www.dell.com/support/incidents-online/en-us/contactus/adm-support
Once signed in select Enterprise Online Account Help, Connectivity Credentials, enter your Dell Site ID, then open a chat or create a service request.
Once signed in select Enterprise Online Account Help, Connectivity Credentials, enter your Dell Site ID, then open a chat or create a service request.
Weitere Informationen
To see all the ways to contact eServices and to see there scope, refer to article eServices Scope.
Betroffene Produkte
Dell EMC Unity FamilyProdukte
Secure Remote Services, Dell EMC Unity FamilyArtikeleigenschaften
Artikelnummer: 000052330
Artikeltyp: Solution
Zuletzt geändert: 30 März 2023
Version: 3
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