EMAgent, Dell Security Management Server da Aşırı Yüke Neden Oluyor

Summary: Belirli koşullarda, Dell Encryption Management Agent (EMAgent) sunucu iade işlemlerini dakikada bir başlatır. Bu durum, Dell Security Management Server da (eski adıyla Dell Data Protection Server) aşırı trafiğe neden olarak yüksek kaynak kullanımına ve olası hizmet çökmelerine neden olabilir. ...

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Symptoms

Etkilenen Ürünler:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

Etkilenen Sürümler:

  • v10.1 ila 10.2

Etkilenen İşletim Sistemleri:

  • Windows 7
  • Windows 10

Bu sorun şurada mevcuttur: EMAgent Kendini Şifreleyen Sürücü (SED) eklentisi olmadan. Buna şunlar dahildir:

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

Bu sorun şurada mevcut değildir:

  • Dell Self-Encrypting Drive Manager

Bitiş noktası:

C:\Programdata\Dell\Dell Data Protection\ konumundaki DellAgent.log dosyasında, dakikada bir kontrol yapıldığını gösteren günlük mesajları vardır:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Sunucu:

Core Server'ın output.log dosyalarında aşırı sayıda aracı iade işlemi de olabilir:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Ayrıca Dell Security Management Server, Core Server Hizmeti için yüksek kaynak kullanımı gösterebilir.

Cause

Geçerli Değil

Resolution

Bu sorun, EMAgent v10.3 veya sonraki sürümlere.

Destek ile iletişime geçmek için Dell Data Security Uluslararası Destek Telefon Numaraları başlıklı makaleye başvurun.
Çevrimiçi olarak teknik destek talebi oluşturmak için TechDirect adresine gidin.
Daha fazla faydalı bilgi ve kaynak için Dell Security Topluluk Forumu'na katılın.

Επηρεαζόμενα προϊόντα

Dell Encryption, Dell Endpoint Security Suite Enterprise
Ιδιότητες άρθρου
Article Number: 000130879
Article Type: Solution
Τελευταία τροποποίηση: 07 Μαΐ 2024
Version:  8
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