NetWorker: Unable to check out 'NETWORKER_UPDATE': status - -9 'Invalid host. (-9,57)'

Summary: License validation fails with "Unable to check out 'NETWORKER_UPDATE': status - -9 'Invalid host. (-9,57)'."

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Symptoms

The NetWorker server has undergone an IP address change which resulted in reapplying a new license with the new IP address, the validation process fails with the below error:
 
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Cause

The NetWorker server is not resolving its network name and address correctly. The license validation process is failing with "invalid host."

Resolution

1. See KB article 000060654 to remove any unwanted IPv6 addresses.
2. If local hosts file (/etc/hosts) sees NetWorker server hostname with incorrect IP address, replace it with the correct IP address, or remove the entry if DNS is configured or resolvable for the NetWorker server.

Affected Products

NetWorker Family
Article Properties
Article Number: 000191891
Article Type: Solution
Last Modified: 10 Jan 2022
Version:  2
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