Avamar 19.9 - La liste de sauvegarde prend beaucoup de temps après l’application du correctif MCS 338748

Summary: Après l’application de la 338748 de correctif MCS 19.9, la récupération des sauvegardes prend beaucoup de temps, et parfois le délai d’expiration est dépassé.

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Symptoms

Après l’application de la 338748 de correctif MCS 19.9, la récupération des sauvegardes prend beaucoup de temps, et parfois le délai d’expiration est dépassé. 
admin@avamar-server:~/>: mcserver.sh --version
  version:              19.9.0-78_HF338748
  build date:           Aug 22 2023 12:55:54
  PostgreSQL version:   postgres (PostgreSQL) 10.23
  db schema version:    19.8.0.1
  views schema version: 7.5.0.5
admin@avamar-server:~/>:
Dans l’exemple suivant, le client Avamar dispose de 14 sauvegardes locales et de 14 sauvegardes distantes.

Lors de la sauvegarde récupérée dans AUI ou l’interface utilisateur d’Avamar Administrator, le journal mcserver affiche les messages suivants :

getImmutableBackupStatus
getGovernanceModeStatus
  
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00014 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00014 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00136 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00136 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00260 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00260 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00385 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00385 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00504 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00504 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00623 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00623 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00777 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00777 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00902 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00902 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00021 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00021 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00143 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00143 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00266 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00266 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00389 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00389 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00505 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00505 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00618 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00618 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00735 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00735 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00853 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00853 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00975 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00975 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00096 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00096 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00210 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00210 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00333 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00334 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00448 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00448 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00565 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00565 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00781 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00781 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00932 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00932 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 | wc -l
56
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:
Dans certains environnements, il a été trouvé 3898 événements : 
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "12556] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.1 | wc -l
3898
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

Cause

Les ingénieurs ont déterminé qu’il s’agissait d’un problème et qu’il y avait un défaut Avamar AVAMAR-39020 - Après l’application de HF338748, il faut du temps pour répertorier les sauvegardes qui ont été ouvertes pour résoudre ce problème.

Resolution

Contactez le support technique Dell et installez le dernier correctif cumulatif de workflow (MCS et virtualisation) 338791 pour la version 19.9 qui contient le correctif pour ce problème.

Affected Products

Avamar
Article Properties
Article Number: 000220715
Article Type: Solution
Last Modified: 16 Dec 2025
Version:  6
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