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Article Number: 000132211

Ubuntu 18.04 Fails to Boot and Stops Responding on a Black Screen

Summary: This article provides information about how to deal with the issue of the computer fails to boot and stops responding on a black screen on Ubuntu 18.04.

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Article Content

Symptoms

You may find your Dell computer fails to boot and stops responding on a black screen with white text referencing files and blocks.

This issue occurs when the Out Of Box setup or operating system reinstallation is done with the monitor connected to the onboard video port instead of the discrete GPU.

Cause

Note: The issue is specific to the tower computers that have both onboard video and a discrete GPU.

Resolution

Dell Technologies recommends that you reinstall the operation system. Before installing, connect the monitor to the discrete GPU card, not the onboard video port.

Note: It is possible that reinstalling the third-party video driver after connecting the monitor to the discrete GPU Card may resolve, but the recommended solution is to reinstall the OEM image.

Article Properties

Affected Product

5820 XL Tower, 7820 XL Tower, 7920 XL Tower, Vostro 3900G Mini Tower

Last Published Date

28 July 2023

Version

4

Article Type

Solution

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