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Article Number: 000133018

ME Firmware Upgrade Failure with Error Code 0x000001B9 During BIOS Update

Summary: Information about resolving a ME firmware upgrade failure with error code 0x000001B9 during a BIOS update on a Dell computer.

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Article Content

Symptoms

Error code 0x000001B9 during a BIOS update.

Cause

No cause information.

Resolution

When installing a ME firmware upgrade, it will fail with Error 0x000001B9 during a BIOS upgrade if your computer is using the Intel Management Engine driver version 1938.12.0.1317.


SLN319505_en_US__1SLN319505-1
(Figure 1: BIOS Error Screen)


Signs of this are that the Windows default language of the Intel Management and Security status application was changed or that the Intel vPro WLAN card was hardware swapped between Intel 9560, 92260, and AX200.


SLN319505_en_US__2SLN319505-2
(Figure 2: Intel Management and Security Status)


Affected Systems:

 
XPS Latitude OptiPlex
XPS 7590 Latitude 5300 2-in-1 OptiPlex 3070
XPS 9380 Latitude 5300 OptiPlex 5070
  Latitude 5400 OptiPlex AIO 5270
  Latitude 5401 OptiPlex 7070
  Latitude 5500 OptiPlex 7070 Ultra
  Latitude 5501 OptiPlex 7071 Tower
  Latitude 7200 2-in-1 OptiPlex AIO 7470
  Latitude 7300 OptiPlex AIO 7770
  Latitude 7400  
  Latitude 7400 2-in-1  
 

Solution

Updating to the latest BIOS version available on the Dell support site for your computer will resolve the issue.


To download and install the latest BIOS:

 
Warning: Dell recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the BIOS.
 
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
 
Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article: Dell BIOS Updates.
 

  1. Browse to the Dell Drivers & Downloads page:
    Dell Support Drivers Page

  2. Select the correct computer type.

  3. Select the Operating System.

  4. Under Category, select BIOS.

  5. Locate the latest computer BIOS.

  6. Click Download and save the file to your computer.

  7. Open File Explorer and browse to the location where the downloaded file is saved

  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

  9. You will go through a system restart to finalize your installation.


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Article Properties

Affected Product

Latitude 7200 2-in-1, Latitude 5300 2-in-1, Latitude 5300, Latitude 7300, Latitude 5400, Latitude 5401, Latitude 7400 2-in-1, Latitude 7400, Latitude 5500, Latitude 5501, XPS 13 9380, XPS 15 7590

Last Published Date

03 Feb 2021

Version

4

Article Type

Solution

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