Error ERR-5040 After Operating System Upgrade on Dell Security Management Server

Summary: After upgrading Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition), you may receive the following errors in Policy Proxy and Compatibility Server logs. ...

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Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition

Policy Proxy:

Command failed: ERR-5040: Unexpected error. null

Compatibility Server:

ERROR HPM DefaultQuartzScheduler_Worker-8] - Unable to create assembly cache
com.credant.guardian.server.hpm.HpmException: Unable to create assembly cache
Caused by: java.lang.IllegalArgumentException: Element "" -> A valid value must match the pattern "^(\d
(4)

((0[1-9])|(1[012]))((0[1-9]|[12]\d)|3[01]))$|(Now)$"

Cause

The cause for this error is due to having a nonvalid date format in one of the policies set. The current servers require the date to be in YYYY-MM-DD format.

Resolution

To resolve the issue:

  1. Identify the problem policy and the correct date.
  2. Save and Commit Changes.
  3. Restart Policy Proxy Service

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126181
Article Type: Solution
Last Modified: 03 Feb 2025
Version:  10
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