Dell EMC VxRail: event code: VXR500SWC5008

Dell EMC VxRail: event code: VXR500SWC5008


Similar messages:
"This event code indicates "Unable to access the System Controller (SC) because of a hardware error condition."

"This is an iDRAC internal error. Unable to access Front LED Panel because of a hardware error condition. "







Resolution:
- Collect TSR (iDrac logs) on troubled node to verify there is no hardware issue present. (Support can be engaged if needed for assistance)

1. Chat: https://onlinesupport.emc.com/LiveChat
2. Phone: 1- 800-782-4362
3. Create a Service Request: https://onlinesupport.emc.com/SRCreate

- If no hardware issue visible, reset iDrac and reset alarm to green. 
 

Reset via iDRAC GUI (13G)

The Graphical User Interface (GUI) of the iDRAC provides an option to perform a soft reset:

 

1. Connect to the iDRAC
2. Log into the interface by entering the username and password
3. In the lower right corner of the overview screen, the Quick Launch Tasks are shown
4. Click on Reset iDRAC .
5. Confirm the action
6. The iDRAC won't be reachable for few minutes, while the system performance is not affected

 

Reset via iDRAC GUI (14G)

The Graphical User Interface (GUI) of the iDRAC provides an option to perform a soft reset:

 

1. Connect to the iDRAC
2. Log into the interface by entering the username and password
3. Click  "Maintenance" tab on top 
4. Click "Diagnostics" sub-tab 
5. Click on Reset iDRAC .
6. Confirm the action
7. The iDRAC won't be reachable for few minutes, while the system performance is not affected.