Avamar：無法連線至 Avamar Apache Web 伺服器 -「無法連上此頁面」，因為 mod_nss.d 程序沒有回應

Summary: SSL 程式庫錯誤：Apache error_log中發現 8053 SEC_ERROR_BUSY錯誤

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Symptoms

嘗試連線至預設的 Avamar 網頁會導致下列情況：

無法到達此頁面 - 請確保網址正確無誤

“mcserver.sh --status」命令顯示 Web 服務錯誤：

mcserver.sh --status
 

範例輸出：

Utility Node
  hostname: utilnode.customer.com
  IP address: 10.n.n.1
  Services:
    Load Average: 0.10
    Last Administrator Datastore Flush: 2019-05-30 15:45:00 EST
    PostgreSQL database: Running
      Process ID: 122571
      postgres version: postgres (PostgreSQL) 9.4.6
      postmaster command line: /usr/bin/postmaster -iD /usr/local/avamar/var/mc/server_data/postgres/data -p 5555
    Web Services: Error
      Error Unknown error.  See mcserver.log files for further information.
    Web Restore Disk Space Available: 111,399,240K
    Login Manager: Running
      Process ID: 94833
    snmp sub-agent: Disabled
      Process ID: None
      mcsnmp_cron Run Time: <schedule duration="P1D" tz="America/Mountain" version="4.1.0">
<domain>/</domain>
 

錯誤出現在 /var/log/apache2/error_log:

[Thu May 30 17:18:13 2019] [error] NSS initialization failed. Certificate database: /etc/apache2/mod_nss.d.
[Thu May 30 17:18:13 2019] [error] SSL Library Error: -8053 SEC_ERROR_BUSY
[Thu May 30 17:18:13 2019] [error] Unable to read from pin store for slot: internal APR err: 11 pcache: 0
[Thu May 30 17:18:13 2019] [error] Unable to read from pin store for slot: internal APR err: 11 pcache: 0
[Thu May 30 17:18:13 2019] [error] Password for slot internal is incorrect.
[Thu May 30 17:18:13 2019] [error] Unable to read from pin store for slot: internal APR err: 11 pcache: 0
[Thu May 30 17:18:13 2019] [error] Unable to read from pin store for slot: internal APR err: 11 pcache: 0

Cause

原因是沒有回應 mod_nss.d 過程。

Resolution

1. 停止 Apache：

service apache2 stop
 

2.使用以下命令檢查是否有任何剩餘的 mod_nss.d 程序 ps 命令：

ps -ef|grep mod_nss |grep -v grep
 

如果沒有輸出，則沒有剩餘的進程 - 轉到步驟 4。

如果有任何剩餘的進程，輸出類似於以下內容：

root      6671     1  0 16:28 ?        00:00:00 /usr/sbin/nss_pcache 15466514 off /etc/apache2/mod_nss.d
 

3.終止任何剩餘的進程，然後重複步驟 2 以驗證沒有剩餘的進程。

根據上述範例輸出的範例：

kill 6671
 

4.啟動 Apache：

service apache2 start
 
注意：重新啟動 Apache 是不夠的。必須停止然後啟動此設定。

Affected Products

Avamar, Avamar Server

Products

Avamar
Article Properties
Article Number: 000042125
Article Type: Solution
Last Modified: 22 Apr 2026
Version:  6
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