How to Install Platform Security Rollup for NetWorker Virtual Edition

Summary: How to install Platform Security Rollup for NetWorker Virtual Edition (NVE) using Dell's Installation Manager. Follow our guide to secure and up-to-date NVE systems, covering preupgrade checks, installation procedures, and troubleshooting upgrade failures. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

See the latest Dell Security Advisory (DSA) under the Advisories section of NetWorker Support pages.

The NetWorker appliance and NetWorker software updates are performed separately. For instructions on this process, see article NetWorker Virtual Edition: How To Upgrade NetWorker Software and NVE System.

From the NetWorker Downloads page, the expanded details for the platform rollup indicate which NetWorker Versions it is applicable to. For example:

NVE OsRelease Downloads page

NOTE: If you have not applied each rollup separately, you can apply the latest revision within a release. For example, 2024-R4 contains any remaining fixes from prior 2024 revisions if unchanged in the latest revision.
WARNING: This process is not intended or appropriate for standard technical support. If you require assistance, reach out to your Dell Site Account Manager (SAM) or Dell Sales Rep to engage with the Global Professional Services (PS) team.
 

Pre-Upgrade Steps

  1. Ensure that you can log in to the NVE using both the admin and root credentials. Passwords can be changed by running:
sudo /usr/local/avamar/bin/change-passwords
NOTE: For more information, see: NVE: How to change OS passwords.

 

  1. Perform a "Server Protection" backup in NetWorker and collect bootstrap details with: 
mminfo -B
  1. Make note of the upgrade history on the NVE:
avi-cli --verbose localhost --password 'ROOT-PASSWORD' --listhistory

Or:

ls -ltr /data01/avamar/var/avi/server_data/package_data/
  1. Create a snapshot NVE Virtual Machine (VM). 
  2. Before copying any files to the NVE, ensure that the NVE has enough space on the /(root) and /data01 partitions by running the following command: 
df -Th
  1. Large .log files can be moved or purged, to identify large files: find / -name +1G
  2. Use an SCP agent (WinSCP, FileZilla, and so forth) to copy logs off, or Linux mv command to move to another location with more space, optionally logs can be deleted with rm -rf /path/to/large/file
  3. The /data01 partition can be expanded, following:
NOTE: The NetWorker configuration-database (NSRDB), client file index, and media database (mm) are all stored on the /data01 partition by default. 


Process

  1. From a web browser, access the NVE's installation manager: ://NVE_hostname/avi
  2. Log in with the root credentials.
  3. Go to the Repository tab. Use the Browse button to browse and upload the platform rollup package.
NVE Software Repository
Optionally: You can use an SCP agent to copy the downloaded installation package to the NVE's /data01/avamar/repo/packages/ directory.
  1. Once the NVE has scanned the files from the packages directory, the package can be installed from the Available Packages -> SW Updates tab.

NVE SW Updates tab showing upgrade package loaded


NOTE: If the package is not shown, go to the Repository tab and confirm if the package is shown. The package must report a status of Accepted, and state Package is Available.
 
  1. From SW Updates, click Install which initiates the installation process.
  2. You are prompted to enter the root password, once entered, click Continue.

The installation may take several minutes to run. The time may vary depending on the size or amount of data on the node. Monitor the installation and respond to any input. The Server is rebooted as part of the workflow. You may be logged out of the Installation Manager. If so log back into the installation manager to continue to monitor progress. Click the Monitor button to get back to the Installation Progress display. Once the Installation is 100% completed, you may log out (Click the folder upper right next to the refresh icon) and disconnect.

Additional Information

Installation Failures:

  • /space/avamar/var/avi/server_log/avinstaller.log.0
  • /space/avamar/var/avi/server_log/aviserver.log.0
  • /space/avamar/var/avi/server_log/avitask.log.0


Upgrade and Installation Failures:

A temporary folder is created using the name of the upgrade package being installed when performing upgrades. You can see the temp upgrade directory by running: ls -l /data01/avamar/repo/temp/. This folder does not exist post upgrade and may be deleted if the upgrade fails and the workflow is closed. To collect these logs, initiate the upgrade and before closing out the failure collect the logs.

  • /data01/avamar/repo/temp/*/tmp/workflow.log
  • /data01/avamar/repo/temp/*/tmp/err.log


OS Rollup Specific Log:

  • /tmp/sec_install_os_errata_sles.pl.log

This log may be cleaned up after a rollup has been completed and the NVE has rebooted.

  • /var/log/zypp/history
This is not an NVE-specific log; however, it details information about operating system package installations. The below command lists what package was installed along with its date and time. The timestamps align with the OsRollup. This provides an overview of operating system packages that were updated during the rollup. 
grep "|install|" /var/log/zypp/history


Upgrade history and repository:

  • Get output-showing install/upgrade history: 

    avi-cli --verbose localhost --password ROOT-PASSWORD --listhistory

  • List packages in the repository: 

    avi-cli --verbose localhost --password ROOT-PASSWORD --listrepository

  • Upgrade logs from previous rollups and upgrades can be found under:

/usr/local/avamar/var/avi/server_data/package_data/

========================
Related articles:

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000052627
Article Type: How To
Last Modified: 26 Aug 2025
Version:  9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.